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- Tasks: Support customers through the commercial property claims process and coordinate repairs.
- Company: Join Aviva, a dynamic and inclusive company committed to your growth.
- Benefits: Starting salary from £26,900, bonus opportunities, generous pension, and 25 days holiday.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Experience in commercial property claims and strong IT skills required.
- Other info: Flexible working hours and hybrid model after training for work-life balance.
The predicted salary is between 26900 - 33500 £ per year.
Your Career with Our Commercial Property Claims Team!
Starting salary from £26,900 (depending on skills, and experience) plus additional benefits
Are you an experienced claims handler looking for a new challenge, or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Property Claims Team.
A Bit About the Job:
In this role, you will support our customers and brokers throughout the commercial property claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of property repairs, processing settlements, and providing updates on liability and progress.
You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers\’ daily operations. You will need to juggle multiple tasks at pace and utilise a range of digital systems.
Skills and Experience We’re Looking For:
- Commercial Property Claims Experience: Previous experience in commercial property claims or claims handling is essential.
- Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting.
- Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
- Customer Focus: Commitment to delivering high-quality service and prioritising customer needs.
- Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.
We support smart working, so once you’ve successfully completed your training and are fully prepared, this role will transition to a hybrid model where you will spend 50% of your time in the office and the remaining 50% working from home.
We offer flexible working hours with our standard 35-hour full-time contracts, and options for part-time working. If you prefer to increase your hours, we also provide a 40-hour contract with your Team Leader\’s approval. Our team handles a diverse portfolio of claims involving commercial buildings, office spaces, retail properties, and more, ensuring that your work remains varied and engaging.
These permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday – Friday).Location Glasgow/Manchester
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
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Starting salary from £26,900 (depending on location, skills, experience, and qualifications)
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Bonus opportunity – 6% annual salary Actual amount depends on your performance and Aviva’s.
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Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
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25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
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Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
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Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
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Brilliantly supportive policies including parental and carer’s leave
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Flexible benefits to suit you, including sustainability options such as cycle to work
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Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
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We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to Martin.Toth@aviva.com
Claims Handler employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Claims Handler role.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you’ll feel when discussing your experience in commercial property claims.
✨Tip Number 3
Show off your digital skills! Since this role requires strong IT proficiency, make sure to highlight your experience with software like Microsoft Outlook and Word during interviews. We want to see how you can leverage technology to enhance your work as a Claims Handler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s get the ball rolling on your new career!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your commercial property claims experience and any relevant skills that match the job description. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your experience aligns with our team’s needs. Let us know what makes you the perfect fit for the role!
Showcase Your Digital Skills: Since we’re all about using digital systems, make sure to mention your IT skills in your application. If you’ve used software like Microsoft Outlook and Word, give us the details – we love to see that tech-savvy side of you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Make sure you brush up on your commercial property claims knowledge. Familiarise yourself with common scenarios and resolutions, as well as the specific processes of the company you're interviewing with. This will show that you're not just experienced but also genuinely interested in their operations.
✨Showcase Your Multitasking Skills
Since the role requires juggling multiple tasks, prepare examples from your past experience where you've successfully managed competing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Customer Focus
Be ready to discuss how you've prioritised customer needs in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's commitment to high-quality service.
✨Get Comfortable with Digital Tools
Since strong IT skills are essential, make sure you're familiar with Microsoft Outlook and Word, as well as any other relevant software. If you have experience with digital systems in claims handling, be prepared to talk about how you've used them to improve efficiency or communication.
