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- Tasks: Support claims handlers in identifying and triaging potentially fraudulent motor claims.
- Company: Join Aviva, a leading company committed to inclusivity and employee growth.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Flexible working options and supportive policies for all backgrounds.
- Why this job: Make a real impact in fraud prevention while developing your skills.
- Qualifications: Knowledge of claims fraud, data interpretation, and coaching experience.
The predicted salary is between 30000 - 30000 £ per year.
Location: Norwich or Birmingham
Do you have good knowledge of claims and a passion for fighting fraud? Are you approachable, engaging, and confident? We are currently recruiting for a Claims Fraud Advisor. If you answered yes to any of these questions, it could be a great opportunity for you.
A bit about the job:
As a Claims Fraud Advisor, you will support customer‑facing claims handlers when they have identified potentially fraudulent motor claims and you will appropriately triage these claims, along with claims provided via other sources, into the Motor Investigation Team for further investigation. You will also create and deliver coaching and training at both a 1:1 level and to larger groups to improve fraud detection capabilities, analyse performance data, and engage with key stakeholders. All elements of your role contribute to ensuring we continually improve fraud detection and prevention to protect our business and genuine customers from fraudulent behaviour.
Skills and experience we’re looking for:
- Understanding of claims fraud investigations and possible outcomes of these.
- Ability to read and interpret data.
- Ability to effectively manage personal workload.
- Excellent communication skills – written and oral.
- Previous experience delivering coaching/training.
What you’ll get for this role:
- Salary circa £30,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary (actual amount depends on performance and Aviva’s circumstances)
- Generous pension scheme – Aviva will contribute up to 14%, depending on your contribution
- 25 days holiday plus bank holidays; you can buy or sell up to 5 days
- Aviva‑funded Private Medical Benefit to help you get expert support when you need it
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Supportive policies, including parental and carers leave
- Flexible benefits to suit you, including sustainability options such as cycle‑to‑work
- Paid volunteering days to help others (up to 3 days)
- Wellbeing support and tools
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we still encourage you to apply. We consider all forms of flexible working, including part‑time and job shares, as well as flexible locations, hours, and working patterns to suit customers, business, and employees.
Claims Fraud Advisor employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Fraud Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims fraud. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your passion for fighting fraud during interviews. Share specific examples of how you've tackled similar challenges in the past. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Claims Fraud Advisor
Some tips for your application 🫡
Show Your Passion for Fraud Prevention: When writing your application, let us see your enthusiasm for fighting fraud. Share any relevant experiences or insights you have about claims fraud investigations. This will help us understand why you're the right fit for the Claims Fraud Advisor role.
Highlight Your Communication Skills: Since excellent communication is key in this role, make sure to showcase your written and oral skills in your application. Use clear and concise language, and don’t hesitate to include examples of how you've effectively communicated in previous roles.
Demonstrate Your Coaching Experience: If you've delivered coaching or training before, we want to hear about it! Include specific examples in your application that illustrate your ability to engage and improve others' skills, especially in fraud detection.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aviva
✨Know Your Claims Fraud Basics
Before the interview, brush up on your knowledge of claims fraud investigations. Understand common tactics used by fraudsters and the potential outcomes of these cases. This will show your passion for fighting fraud and your readiness to tackle the challenges of the role.
✨Data Interpretation Skills
Since the job involves reading and interpreting data, practice explaining how you would analyse performance data related to fraud detection. Be prepared to discuss any relevant experience you have in this area, as it will demonstrate your analytical skills and ability to manage your workload effectively.
✨Communication is Key
Excellent communication skills are a must for this role. Think about examples from your past where you've successfully communicated complex information, whether in writing or verbally. Practise articulating your thoughts clearly and confidently, as this will help you engage with stakeholders during the interview.
✨Showcase Your Coaching Experience
As a Claims Fraud Advisor, you'll be delivering coaching and training. Prepare to share specific examples of when you've trained others or improved their skills. Highlight your approach to coaching, and how you adapt your style to suit different audiences, which will showcase your versatility and leadership potential.