Claims Delivery Lead

Claims Delivery Lead

Starting salary c. £70,000 (depending on location, skills, experience, and qualifications)

Are you someone who enjoys solving delivery challenges, coordinating across diverse teams, and keeping things moving smoothly?

This role would suit someone with experience in project or programme delivery, ideally within Claims, Insurance, or Financial Services. You might be ready to step up from a Scrum Master or Project Manager role, or already be a seasoned Delivery Lead looking to shape high-profile transformation work. If you\’re excited by agile ways of working, cross-functional collaboration and making delivery frictionless, this could be a great fit.

A bit about the job:

This role sits within our Claims Transformation programme, where we’re delivering strategic initiatives such as Automation, Fulfilment Solutions, and Artificial Intelligence to reshape how we serve our customers and run our operations. As a Delivery Lead, you’ll be accountable for keeping delivery on track, managing risks, and ensuring teams are aligned and coordinated across multiple workstreams. You’ll work in close partnership with the Programme Manager to ensure strategic alignment, unblock delivery challenges, and maintain momentum across the programme. You’ll also collaborate with Product Owners, technical teams, and fellow project managers to manage delivery congestion and ensure we deliver measurable value at pace — with clarity, confidence, and impact.

What we’re looking for

• Proven experience in delivery management across agile or hybrid environments.
• Strong coordination and communication skills, with the ability to manage multiple stakeholders and competing priorities.
• Experience with delivery tooling (e.g. Jira, DevOps) and reporting (dashboards, RAID logs).
• Ability to identify and manage risks, dependencies, resource constraints, and delivery congestion across workstreams.
• Skilled in proactively unblocking issues for project teams — whether through escalation, decision facilitation, or removing delivery friction

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary c. £70,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 12% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to amber.britton@aviva.com