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- Tasks: Help customers navigate health insurance claims and provide support during their journey.
- Company: Join Aviva, a leading provider of private medical insurance with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holidays, and flexible working options.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic environment.
- Qualifications: Great communication skills and customer service experience; empathy and problem-solving abilities are key.
- Other info: Flexible hours, part-time options, and a welcoming culture for all backgrounds.
The predicted salary is between 25400 - 28500 £ per year.
Customer Advisor – Private Medical Insurance – Starting salary between £25,400 to £28,500 (depending on hours, skills, and experience; from 1st April the starting salary will increase to £26900) plus additional benefits
Do you love helping people and making a real difference?
Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.
Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract.
Flexible shift pattern between 08:00 – 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 – 13:00.
A bit about the job
You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.
You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.
Skills and experience we’re looking for
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Great communication skills and experience in a customer-facing role.
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Empathy and the ability to support people through difficult times.
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A natural problem-solver who asks the right questions to get things done.
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Detail-focused and confident making decisions based on facts.
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Insurance or financial services experience is a bonus – but not essential.
What you\’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
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Starting salary between £25,400 and £28,500 (depending on location, skills, experience, and qualifications; from 1st April the starting salary will increase to £26900)
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Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
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Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
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25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
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Aviva-funded Private Medical Benefit to help you get expert support when you need it
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Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
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Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
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Brilliantly supportive policies including parental and carer’s leave
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Flexible benefits to suit you, including sustainability options such as cycle to work
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Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
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We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We\’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi – bhavya.tejaswi@aviva.com.
Claims Customer Advisor employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Customer Advisor
✨Tip Number 1
Familiarise yourself with private medical insurance and the claims process. Understanding common terms and procedures will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your empathy and problem-solving skills. Role-play scenarios where you assist customers in distressing situations, as this will prepare you for the real-life challenges you'll face in the role.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be ready to discuss your customer service experiences in detail. Think of specific examples where you've made a positive impact on a customer's experience, as this will showcase your suitability for the Claims Customer Advisor position.
We think you need these skills to ace Claims Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Claims Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Emphasise your communication skills, empathy, and problem-solving abilities, as these are crucial for this position.
Write a Strong Cover Letter: In your cover letter, express your passion for helping people and your desire to make a difference. Provide specific examples of how you've successfully supported customers in the past, especially in challenging situations.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Aviva
✨Show Your Empathy
As a Claims Customer Advisor, you'll be helping people during challenging times. Make sure to demonstrate your empathy in the interview by sharing examples of how you've supported customers in the past.
✨Highlight Communication Skills
Great communication is key for this role. Prepare to discuss your experience in customer-facing roles and how you effectively communicate with clients, especially when resolving issues or complaints.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your problem-solving skills. Think of specific instances where you identified a problem, asked the right questions, and found a solution that benefited the customer.
✨Know the Company and Role
Research Aviva and understand their values, especially around customer service. Familiarise yourself with the specifics of the Claims Customer Advisor role so you can articulate why you're a great fit for the position.