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- Tasks: Help customers navigate their claims journey with empathy and clarity.
- Company: Join Aviva, a supportive and inclusive company dedicated to making a difference.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Why this job: Make a real impact by supporting people during challenging times in a caring team.
- Qualifications: Experience in assessing life-related products and strong communication skills required.
- Other info: Open to all backgrounds; flexible working arrangements available.
The predicted salary is between 38000 - 42000 £ per year.
Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? If that sounds like you, we’d love to hear from you.
A bit about the job:
You’ll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you’ll guide customers through their claims journey with care and clarity. You’ll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You’ll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed. This role is all about making a difference—by supporting people when they need it most.
Skills and experience we’re looking for:
- Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
- Knowledge of legal aspects like probate and CIDRA rules.
- Experience managing claims end-to-end, including signing out claims decisions independently.
- Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases.
- A keen eye for detail and the ability to make sound decisions.
What you’ll get for this role:
- Starting salary circa £38,000 (depending on location, skills, and experience).
- Bonus opportunity – up to 8% of annual salary.
- Generous pension – Aviva contributes up to 14%.
- 29 days holiday plus bank holidays (with the option to buy/sell 5 days).
- Up to 40% discount on Aviva products and other retailer discounts.
- Up to £1,200 of free Aviva shares per year.
- Supportive policies including parental and carer’s leave.
- Flexible benefits including cycle to work and sustainability options.
- 3 paid volunteering days to support your community.
- Wellbeing support and tools to help you thrive.
Aviva is for everyone. We’re inclusive and we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly.
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be assessing, such as life insurance and critical illness. Understanding the nuances of these products will help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your knowledge of legal aspects related to claims, like probate and CIDRA rules. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed claims end-to-end in previous roles. Highlighting your experience in making independent decisions will show that you're ready for the responsibilities of this position.
✨Tip Number 4
Practice your communication skills, especially in handling sensitive conversations. Being able to convey empathy and clarity will be crucial in this role, so consider role-playing scenarios with a friend or mentor.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in assessing life-related products and managing claims end-to-end. Use specific examples that demonstrate your attention to detail and strong communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the sensitive nature of claims assessment. Mention how your skills align with the job requirements and why you want to work with Aviva.
Showcase Relevant Experience: When detailing your work history, focus on roles where you assessed protection claims or worked with legal aspects like probate and CIDRA rules. Highlight any achievements or improvements you made in previous positions.
Prepare for Potential Questions: Think about how you would handle sensitive conversations with customers and be ready to discuss your approach during interviews. Consider examples where you demonstrated empathy and sound decision-making in challenging situations.
How to prepare for a job interview at Aviva
✨Show Empathy
As a Claims Assessor, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with customers during the interview. Share examples of how you've supported clients in difficult times, highlighting your compassionate approach.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail. Prepare to discuss specific instances where your attention to detail made a significant impact on a claim's outcome. This will show that you understand the importance of accuracy in assessing claims.
✨Familiarise Yourself with Legal Aspects
Brush up on relevant legal knowledge, such as probate and CIDRA rules. Being able to discuss these topics confidently will demonstrate your preparedness and understanding of the complexities involved in claims assessment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills. Think about how you would handle various claims situations, especially those involving misrepresentation or complex cases. This will showcase your problem-solving abilities and readiness for the role.