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- Tasks: Support customers through complex claims, providing empathy and clear communication.
- Company: Join Aviva, a leading insurance company committed to inclusivity and employee wellbeing.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous pension, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer-facing experience, excellent telephony skills, and strong decision-making abilities required.
- Other info: Flexible working arrangements available; we encourage applications from all backgrounds.
The predicted salary is between 21600 - 32400 £ per year.
Claims Assessor
Salary – circa £27000
Do you enjoy speaking with people on the phone? Are you naturally curious, open to challenges, and great at simplifying things?
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
If so, this could be the perfect role for you.
A bit about the job
We’re growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us.
You’ll manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment, and providing telephony support, you will help to get the best outcome for the customer.
You’ll support customers during difficult times—whether they’re off work, returning, or facing long-term absence. This role involves helping people through treatment, financial stress, or life-changing events so you’ll need to support individuals with empathy and clarity.
You’ll be part of a collaborative team that uses a mix of rehabilitation, motivational interviewing, and relationship management to get the best outcomes.
100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.
Skills and experience we’re looking for
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Confident on the phone and able to communicate clearly with a range of people.
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Strong decision-making skills—you can explain your reasoning and negotiate effectively.
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Great at planning, organising, and managing your time.
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Resilient, adaptable, and keen to keep learning.
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Experience in insurance or income protection is a bonus, but not essential.
What you’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
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Starting salary circa £27000 (depending on location, skills, experience, and qualifications)
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Bonus opportunity- 6% of annual salary Actual amount depends on your performance and Aviva’s.
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Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
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25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
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Aviva-funded Private Medical Benefit to help you get expert support when you need it
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Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
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Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
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Brilliantly supportive policies including parental and carer’s leave
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Flexible benefits to suit you, including sustainability options such as cycle to work
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Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
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We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga on peter.varga@aviva.com
Claims Assessor employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the Group Income Protection Claims process. Understanding the nuances of claims management will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Practice your telephony skills. Since this role involves a lot of phone communication, consider role-playing scenarios with friends or family to enhance your ability to handle sensitive conversations.
✨Tip Number 3
Showcase your empathy and decision-making skills during interviews. Prepare examples from your past experiences where you successfully managed complex situations with compassion and sound judgement.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with others who work in claims assessment can provide valuable insights and potentially give you an edge in your application.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Claims Assessor position. Understand the key responsibilities and required skills, such as excellent telephony capability and interpersonal skills.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles and any specific skills mentioned in the job description. Emphasise your ability to manage relationships and demonstrate sound judgement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the complexities involved in claims assessment. Use specific examples from your past experiences to illustrate your skills and empathy.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Aviva
✨Show Empathy and Understanding
As a Claims Assessor, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with clients during the interview. Share examples of how you've handled difficult conversations in the past.
✨Highlight Your Communication Skills
Since the role involves a lot of telephony support, it's crucial to showcase your excellent communication skills. Prepare to discuss how you effectively manage relationships with customers and suppliers, and provide specific examples.
✨Demonstrate Decision-Making Abilities
The job requires sound judgement and decision-making skills. Be ready to explain your thought process behind decisions you've made in previous roles, especially in challenging situations. This will show your potential employer that you can handle complex claims.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your planning, negotiation, and organisational skills. Think of situations where you've successfully managed multiple tasks or resolved conflicts, and be prepared to discuss these in detail.
