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- Tasks: Lead teams in managing and improving health platforms while ensuring operational integrity.
- Company: Dynamic tech company focused on health services with a collaborative culture.
- Benefits: Competitive daily rates, flexible working options, and opportunities for professional growth.
- Why this job: Make an immediate impact on a new health platform and shape future services.
- Qualifications: Proven leadership in technical teams, experience in health or financial services, ITIL certified.
- Other info: Flexible working arrangements available, including part-time and job-share options.
Contract – 3 months
Location - Norwich, London or Eastleigh (Hybrid)
PAYE /Umbrella Rate: National £440 – £600 per day | London £510 - £700 per day
Are you someone who thrives in high‑performing tech environments and enjoys leading teams through major change? This role is perfect for you if you’re confident directing technical operations, enjoy solving complex issues at pace, and want to shape how a brand‑new platform runs from day one.
- Actively managing the operational integrity of Health platforms; ensure all aspects of the platform are managed, secure and resilient such that continuity of service to the Customer is maintained within agreed risk, control and cost parameters and frameworks.
- Define and agree service levels for Aviva Health applications and infrastructure (SLA, KPI).
- Matrix management of resources within and external to the Health CIO function, including Aviva business stakeholders and SMEs, external SI partners, external SaaS solution suppliers, wider Aviva functions (e.g. CISO, Risk).
- Ensuring delivery of change into production is appropriately proven and compliant with Business Protection Controls, IT Standards and agreed service levels.
- Ensure compliance with Business Protection Controls, IT Standards, SLAs/OLAs through proactive management and monitoring of platform services, capacity, technical risks, data protection/infosec risks.
- Drive delivery of essential maintenance and technical remediation to maintain/improve integrity and performance of platforms.
- Working within agreed incident measures and processes to build productive working relationships with Business Stakeholders, Major Incident Teams and incident resolvers to rapidly recover and stabilise services to the customer.
- Defining and delivering operational reporting to demonstrate operational performance within agreed targets.
Proven experience: leading technical teams (Engineering/DevOps) in large organisations.
Experience in: Health or Financial Services (Life, Pensions, or Insurance).
ITIL certified.
Calm, decisive approach during incidents and deployments.
Experience working in Agile environments and exposure to Salesforce.
Your impact will be felt immediately as the new Health platform goes live. Your ideas will help shape how we manage and improve our services going forward.
We also consider all forms of flexible working, including part‑time and job‑share options. We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office each week.
We’d love you to apply online.
OPERATIONS TEAM MANAGER - EVENTS in City of London employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OPERATIONS TEAM MANAGER - EVENTS in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Aviva or in similar roles. A friendly chat can open doors and give you insider info on the company culture and what they’re really looking for.
✨Tip Number 2
Prepare for the interview by researching common questions for Operations Team Manager roles. Think about how your experience aligns with the job description, especially around leading technical teams and managing change. We want to see you shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve tackled complex issues in high-pressure situations. This is your chance to demonstrate that calm, decisive approach they’re after!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make an impact from day one.
We think you need these skills to ace OPERATIONS TEAM MANAGER - EVENTS in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Team Manager role. Highlight your experience in leading technical teams and managing operational integrity, as these are key aspects of the job.
Showcase Relevant Experience: Don’t forget to mention any experience you have in Health or Financial Services. If you've worked with ITIL standards or in Agile environments, make that stand out – it’s what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your achievements pop, and ensure your language reflects the dynamic nature of our tech environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aviva
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of Health platforms, ITIL standards, and Agile methodologies. Being able to discuss these confidently will show that you’re ready to lead teams through change.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led technical teams in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to manage resources effectively and maintain operational integrity.
✨Understand the Business Context
Familiarise yourself with Aviva’s business model and how the Health platform fits into it. Knowing the key stakeholders and their needs will help you articulate how you can contribute to the success of the platform from day one.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills during incidents or deployments. Think through potential scenarios you might face in this role and how you would handle them. This will showcase your calm and decisive approach under pressure.