At a Glance
- Tasks: Provide top-notch customer service and support for our clients' needs.
- Company: Join Aviva, a trusted name in insurance with a commitment to care.
- Benefits: Starting salary up to £29,028, generous holidays, and flexible working options.
- Other info: Enjoy training, development opportunities, and a chance to make a difference.
- Why this job: Kickstart your career in a supportive environment that values your growth.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 25400 - 29028 £ per year.
Kick Start Your Customer Service Career with Aviva.
Starting salary between £25,400 – £29,028 (depending on hours, location, skills and experience). Our standard full-time contracts are for 35 hours per week (with options for part time working). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract after training.
Allocated shift pattern between 08:00 – 18:00 Monday – Friday.
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.
Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day.
A bit about the job:
We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers.
You will be part of our Wealth Organisation, providing telephony support in one of our areas:
- Investment Bonds
- Pension Savings
- Platform Investments
But don’t worry about the product, it’s the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.
Skills and experience we’re looking for:
- Excellent communication skills and a great phone manner with the ability to build rapport and show empathy.
- Be a good fact finder – you will ask the right questions at the right time to really understand what our customers need from you.
- Someone who enjoys working and learning with others around them to deliver fantastic customer service.
- The ability to understand our digital methods and how they can make things simple and quick for our customers.
- A positive, can-do attitude with the ability to have difficult conversations and overcome objections.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits.
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our community and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Please note this job role is not sponsorable.
Aviva is for everyone. We’re inclusive and we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look. We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs an email.
Insurance Customer Support Specialist in Cardiff employer: Aviva
Aviva is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive starting salary and a range of benefits including a generous pension scheme and private medical cover. With a strong commitment to inclusivity and flexible working arrangements, Aviva fosters a supportive work culture where employees can thrive and make a meaningful impact on customers' lives. Join us in creating a better tomorrow while enjoying opportunities for personal and professional development in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Support Specialist in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Insurance Customer Support Specialist in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva:Your cover letter is your chance to shine! Tell us why you want to work at Aviva specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva!
How to prepare for a job interview at Aviva
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
