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- Tasks: Lead Business Readiness activities to ensure smooth project delivery and enhance customer experience.
- Company: Join Aviva, a dynamic team of over 150 change professionals in Financial Services.
- Benefits: Salary circa £34,000, bonus opportunities, generous pension, and 29 days holiday.
- Why this job: Make a real impact on customer operations and be part of transformative change.
- Qualifications: Strong understanding of customer operations and experience in change management.
- Other info: Flexible working options and supportive policies for all backgrounds.
The predicted salary is between 34000 - 47600 £ per year.
Business Readiness Consultant – Salary circa £34,000
This is a great job for someone who’s passionate about delivering change that improves customer operations and enhances the customer experience. It could suit someone already working in a change role or someone with strong operational knowledge looking to step into transformation delivery. If you’re comfortable with shifting priorities, have a growth mindset, and enjoy challenging the status quo, this could be the perfect next step.
A bit about the job:
You’ll be part of a dynamic team of over 150 change professionals supporting Aviva’s Investment, Wealth and Retirement Operations. Your role will focus on leading Business Readiness activity across a portfolio of projects, ensuring safe and effective delivery into operational teams. You’ll work closely with cross‑functional teams, track progress, and apply our Business Readiness methodology to ensure change lands successfully and delivers the intended outcomes.
Skills and experience we’re looking for:
- Strong understanding of customer operations and experience delivering or supporting change
- Awareness of regulatory, legal, and business risk implications
- Broad understanding of Financial Services and current best practices
- Proven ability to manage risks, issues, and stakeholders across all levels
- Commercial awareness and analytical thinking
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary circa £34,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity – 8% of annual salary, actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva‑funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further – up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Other
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Business Readiness Consultant employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Readiness Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Business Readiness Consultant role. Keep it concise and focus on how you can contribute to improving customer operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Readiness Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your understanding of customer operations and any change roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering change and how your background aligns with our goals. Let us know how you challenge the status quo and embrace shifting priorities.
Showcase Your Analytical Skills: Since we're looking for someone with commercial awareness and analytical thinking, make sure to include examples of how you've managed risks or issues in previous roles. We love seeing how you think critically about challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can't wait to see what you bring to the table!
How to prepare for a job interview at Aviva
✨Know Your Change Management Stuff
Make sure you brush up on your understanding of change management principles and methodologies. Be ready to discuss how you've applied these in previous roles, especially in customer operations. This will show that you’re not just familiar with the theory but can also put it into practice.
✨Show Off Your Analytical Skills
Prepare examples that highlight your analytical thinking and commercial awareness. Think about times when you identified risks or issues and how you managed them. This is crucial for a Business Readiness Consultant, so having concrete examples will set you apart.
✨Understand the Company Culture
Do some homework on Aviva’s values and culture. They’re looking for someone who can challenge the status quo while being part of a dynamic team. Mentioning how your personal values align with theirs can really make an impact during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle shifting priorities and stakeholder management. Prepare by thinking through potential challenges you might face in the role and how you would address them. This shows you’re proactive and ready for the fast-paced environment.
