At a Glance
- Tasks: Lead broker relationships and enhance claims processes in the South West & Wales region.
- Company: Join Aviva, a forward-thinking company committed to your growth.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and flexible working options.
- Other info: Inclusive culture with support for personal development and community involvement.
- Why this job: Make a real impact by improving claims experiences and fostering strong partnerships.
- Qualifications: Experience in commercial claims and relationship management; ACII or equivalent preferred.
The predicted salary is between 40000 - 55000 £ per year.
We are looking for a Broker Claims Relationship Lead who will be responsible for looking after our broker partners in the South West & Wales region in conjunction with our trading and distribution colleagues for the region. We have a ‘one face to market’ approach in each region, which is a key priority for this role.
Are you someone who thrives on fostering strong broker partnerships? Do you love to use your expertise in claims relationship management to drive communication and strategic alignment throughout the claims process?
A bit about the job: The Broker Claims Relationship Lead will work within the South West & Wales region of brokers to support Aviva clients in the Aviva Claims Proposition. Building strong internal and external relationships for the benefit of the client and Aviva Commercial business is a key aspect of this role, you would be working closely with the regional distribution team, all product line operational claims teams, underwriting and senior Aviva stakeholders. Interpreting claims data in order to drive improvements with overall claims trending is an important part of the role. You will act as a role model, coaching and mentoring colleagues where appropriate, actively pursuing opportunities to improve processes and procedures to assist the Commercial business. The successful candidate will support projects aimed at system or process improvement at a local or national level in order to drive continuous improvement of service and engage others through Aviva Brand Values and standards as well as the development, implementation and ongoing management of market leading sourcing strategies to ensure regulatory compliance is maintained.
Skills and experience we’re looking for:
- Experience of working with commercial claims, ideally at leader level, understanding your clients business and managing long term relationships with brokers
- Successful participation in new business propositions
- Identifying claims trends and working with clients and brokers to deliver improved claims experiences
- ACII certificate or relevant professional qualification or equivalent experience.
What you’ll get for this role:
- Starting salary between £40,000 – £55,000 (depending on skills, experience, and qualifications)
- Bonus opportunity - 10% (D grade) of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Broker Claims Relationship Lead employer: Aviva
Aviva is an excellent employer for a Senior Business Analyst, offering a dynamic hybrid working environment in Bristol or York. With a strong focus on employee growth and flexible working arrangements, Aviva fosters a collaborative culture that empowers individuals to thrive while contributing to significant transformation programmes in Third Party Risk Management. The company provides competitive benefits and the opportunity to engage in meaningful projects that drive real impact across multiple markets.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Claims Relationship Lead
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aviva). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aviva. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Broker Claims Relationship Lead
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aviva.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aviva. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aviva
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aviva to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aviva, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aviva's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
