Fraud Investigator in Bristol

Location: Bristol based (50% hybrid working)

Salary: circa £30,000

Are you someone who enjoys solving problems and spotting what others might miss? We’re looking for a detail-focused Fraud Investigator who can assess risk, make confident decisions, and help us stay one step ahead of fraud. This is a great opportunity to kickstart your career in the Insurance industry.

About the job

As a Fraud Investigator, you’ll help protect Aviva and our customers by identifying and preventing application fraud. You’ll investigate cases, assess risk, and make clear decisions on fraudulent activity. You’ll collaborate with colleagues across fraud, claims and underwriting to share insight and improve risk awareness. You’ll manage your workload to meet deadlines while ensuring every case is handled fairly and consistently. In this role, you’ll play a key part in reducing financial risk and supporting better outcomes for our customers.

Skills and experience we’re looking for

• Experience in fraud investigation, customer service, claims, investigations or a similar analytical role
• Strong problem-solving skills and the ability to make sound decisions
• Clear communication skills, both written and verbal
• Ability to manage your own workload and meet deadlines
• A keen eye for detail and a thorough, investigative approach

What you’ll get

• Salary around £30,000 - depending on skills, experience, and qualifications
• Bonus opportunity – 6% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• 25 days of paid leave exclusive of public holidays - with the option of buying or selling 5 additional days
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We’d love it if you could submit your application online. If you require an alternative method of applying, please send Balazs Palcsek a mail at balazs.palcsek@aviva.com.