At a Glance
- Tasks: Provide excellent customer service and support in our Customer Operations Team.
- Company: Join Aviva, a company proud to be different in the insurance industry.
- Benefits: Starting salary up to £29,650, generous pension, and 25 days holiday.
- Other info: Flexible working options and a supportive, inclusive culture.
- Why this job: Make a real difference by helping people during their toughest times.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 26900 - 29650 € per year.
Starting salary between £26,900 to £29,650 (depending on hours, skills and experience) plus additional benefits.
Our standard full-time contracts are for 35 hours (with options for part-time working).
Working Hours: 9.00 – 17.00, Monday – Friday.
This is a great job for someone who is committed to delivering great results. You’ll be well prepared to support the needs of our business in our Customer Operations Team. We want people who truly care and are driven with a can-do attitude.
A bit about the job:
- Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness.
- Group Protection’s purpose is all about “helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one.”
- You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work.
- You will possess the ability to work within a close-knit team as well as under your own autonomy.
- You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business.
- Supporting change in the business and raising suggestions for improvement.
Skills and experience we’re looking for:
- Experience in administration.
- Strong communication skills, via email and telephone.
- Ability to manage change of priorities and can organise and manage own workload.
- Approachable team member, able to easily build rapport with others.
- Experience in Finance Domain (Good to have).
- Excellent skills with Microsoft applications (especially Excel).
What you’ll get for this role:
- Starting salary between £26,900 – £29,650 (depending on hours, location, skills and experience).
- Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva’s).
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
To find out more about working at Aviva, take a look here. We’d love it if you could submit your application online.
Customer Administrator in Bowthorpe employer: Aviva
Aviva is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive starting salary, generous benefits, and a supportive work culture. With a commitment to inclusivity and flexibility, Aviva encourages personal development through extensive training and coaching, while also providing opportunities for meaningful contributions to the community. Join us in a role where your dedication to customer service can truly make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator in Bowthorpe
✨Tip Number 1
Get to know the company! Research Aviva and its values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and intermediaries, make sure you can articulate your thoughts clearly. Role-play common scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Administrator in Bowthorpe
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great results and supporting our customers. A little personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've demonstrated strong communication or problem-solving skills in previous roles. This helps us see how you'd fit into our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread before hitting send!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Administrator and the products offered by the company. Familiarise yourself with Group Protection and how it helps people in need. This will show your commitment to delivering great results and your genuine interest in the position.
✨Show Off Your Communication Skills
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer queries or built rapport with team members in the past. This will demonstrate your ability to manage relationships effectively.
✨Be Ready for Change
The job requires managing changing priorities, so be prepared to discuss how you've handled similar situations before. Share specific examples where you adapted quickly and organised your workload efficiently. This will highlight your flexibility and can-do attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company supports its employees' wellbeing. This shows that you're not just interested in the job, but also in being part of a supportive work environment.
