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- Tasks: Support customers through stressful claims, guiding them from first contact to resolution.
- Company: Join Aviva, a trusted name with 15 million customers in the UK.
- Benefits: Hybrid working, full training, and ongoing development opportunities.
- Other info: Flexible shifts with a supportive team environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: No insurance experience needed; customer service skills are a plus.
The predicted salary is between 25000 - 32000 £ per year.
We have exciting opportunities for Claims Handlers to join us in our Perth based office, so why not kick start your career with us here at Aviva! We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!
This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home (once deemed competent in the role and able to work within a level of autonomy).
A bit about the job:
As a Claims Handler, you’ll be supporting customers through what can be a stressful and emotional moment in their lives; be that water damage, break-ins, an unexpected event or significant damage to their home. Your role is to make those moments easier. This is primarily a telephony-based role, through which you’ll guide customers from the first conversation until resolution, efficiently and empathetically. You’ll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions. You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You’ll work at pace, navigating multiple systems, making fair and informed decisions. No previous insurance experience is required; full training and ongoing continuous development will be provided. If you’ve worked in customer service, hospitality, retail, contact centers or any people-focused environment, you likely already have the skills to fit. If this is you, then why not apply today!
Working Hours:
Varied shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm alternate Saturday and Sunday’s. Our current rotation is one late shift every 4 weeks and 1 weekend day shift every 4 weeks. Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis.
Household Claims Handler in Blairgowrie employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Household Claims Handler in Blairgowrie
✨Tip Number 1
Get to know the company culture! Before your interview, check out Aviva's values and mission. This will help you align your answers with what they care about, showing that you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice your phone skills! Since this is a telephony-based role, make sure you’re comfortable speaking clearly and empathetically. You could even do mock calls with friends to get the hang of guiding customers through their claims.
✨Tip Number 3
Show off your customer service experience! Whether it’s from retail or hospitality, highlight how you've helped people in stressful situations. This will demonstrate that you have the right mindset for handling claims with care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Aviva family!
We think you need these skills to ace Household Claims Handler in Blairgowrie
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference in people's lives, especially during tough times.
Tailor Your CV: Make sure your CV highlights relevant experience, even if it’s not directly in insurance. Customer service roles in hospitality or retail can showcase your people skills, which are super important for us at Aviva.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. This helps us see how you fit into our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Aviva
✨Know the Company
Before your interview, take some time to research Aviva. Understand their values, mission, and what they stand for. This will help you align your answers with their expectations and show that you genuinely care about being part of their team.
✨Show Empathy
As a Claims Handler, you'll be dealing with customers during tough times. During the interview, demonstrate your ability to empathise and communicate effectively. Share examples from your past experiences where you've helped someone in a stressful situation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills. Think of situations where you had to make quick decisions or handle complex issues. Practise articulating your thought process clearly, as this will showcase your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your interest in the position and helps you determine if it’s the right fit for you.