Counter Fraud Investigator – Motor claims in Birmingham

Location: Birmingham or Leeds

This is a great job for someone who has experience handling motor claims and enjoys investigating complex cases. You might already work in claims, counter fraud, or financial crime investigation and be looking for an opportunity to develop your expertise in a team that makes a real difference. If you're naturally curious, enjoy solving problems, and can balance great customer outcomes with protecting the business from fraud, we'd love to hear from you.

A bit about the job:

Fraud affects everyone. That's why our Counter Fraud team plays such an important role in protecting our customers and our business. As a Counter Fraud Investigator, you'll investigate suspected personal lines motor insurance fraud, helping us identify genuine claims and prevent financial loss. You'll work with colleagues, customers and industry partners to gather evidence, make informed decisions and deliver fair outcomes. Your work will help us protect honest customers while maintaining high standards of governance and customer care. You'll be responsible for managing investigations from start to finish and delivering measurable counter-fraud benefits.

Skills and experience we’re looking for:

• Experience handling Motor Claims.
• Investigation skills with the ability to assess evidence and make balanced decisions; insurance counter fraud experience is desirable.
• Excellent communication skills and experience building effective stakeholder relationships.
• Ability to prioritise workloads and deliver outcomes within agreed timescales; ability to manage own caseload.
• Knowledge of relevant legislation, including the Road Traffic Act 1988, Consumer Insurance (Disclosure and Representations) Act 2012, and financial crime obligations.

What you’ll get for this role:

• Salary circa £28,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity: 6% of annual salary; actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.