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- Tasks: Assess life and critical illness claims while supporting customers with empathy.
- Company: Join a leading insurance company known for settling 98.3% of claims.
- Benefits: Competitive salary, bonus opportunities, generous pension scheme, and 29 days holiday.
- Other info: Dynamic role with opportunities for personal growth and coaching others.
- Why this job: Make a real difference in people's lives by guiding them through their claims journey.
- Qualifications: Experience in assessing protection claims and managing claims end-to-end.
The predicted salary is between 30000 - 40000 £ per year.
Are you someone who thrives on helping others and has experience in assessing protection claims? We're looking for experienced Life Claims Assessors to join our brilliant team. We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year and we'd love your help to keep that going.
You’ll assess life, terminal illness and critical illness claims from investigation to outcome while supporting customers with empathy, including delivering difficult news sensitively. From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed. You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. You’ll also be a key contact for technical queries and help coach others.
- Knowledge of legal aspects like probate and CIDRA rules.
- Experience managing claims end-to-end, including signing out claims decisions independently.
Salary competitive (depending on location, skills, experience, and qualifications). Bonus opportunity up to 8% of annual salary. Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus.
Remote Claims Assessor (Permanent) in Bath employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Claims Assessor (Permanent) in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims assessment. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims assessment. Think about how you’d handle sensitive situations and be ready to share examples from your experience that showcase your empathy and problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace the application process. Plus, it’s a great way to show you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Remote Claims Assessor (Permanent) in Bath
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to support customers with empathy. Share examples of how you've delivered difficult news sensitively in the past, as this is key for a Claims Assessor role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We want to see that you can communicate effectively, especially since you'll be guiding customers through their claims journey.
Highlight Your Experience: Don’t forget to showcase your experience in assessing protection claims. Mention any specific cases you've managed end-to-end and how you’ve adapted to new technologies or systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of life, terminal illness, and critical illness claims. Familiarise yourself with the legal aspects like probate and CIDRA rules, as these will likely come up during the interview. Being able to discuss these topics confidently will show that you're well-prepared and knowledgeable.
✨Empathy is Key
Since this role involves delivering sensitive news, practice how you would communicate difficult information with empathy. Think about examples from your past experience where you've had to handle tough conversations and be ready to share those stories. This will demonstrate your ability to support customers through their claims journey.
✨Showcase Your Tech Savvy
The job mentions adapting to new technologies, so be prepared to discuss any relevant systems you've used in previous roles. Highlight your ability to manage claims across multiple platforms and suggest improvements. If you have experience coaching others on tech tools, definitely bring that up!
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team and company culture. You might want to inquire about how they support their assessors or what the onboarding process looks like. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.