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- Tasks: Assess life and critical illness claims while supporting customers with empathy.
- Company: Join a leading insurance company known for its commitment to helping others.
- Benefits: Competitive salary, bonus opportunities, generous pension scheme, and 29 days holiday.
- Other info: Dynamic role with opportunities for personal growth and coaching others.
- Why this job: Make a real difference in people's lives by guiding them through their claims journey.
- Qualifications: Experience in assessing protection claims and managing claims end-to-end.
The predicted salary is between 35000 - 45000 £ per year.
Are you someone who thrives on helping others and has experience in assessing protection claims? We're looking for experienced Life Claims Assessors to join our brilliant team. We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year and we'd love your help to keep that going.
You’ll assess life, terminal illness and critical illness claims from investigation to outcome while supporting customers with empathy, including delivering difficult news sensitively. From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed. You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. You’ll also be a key contact for technical queries and help coach others.
- Knowledge of legal aspects like probate and CIDRA rules.
- Experience managing claims end-to-end, including signing out claims decisions independently.
Salary competitive (depending on location, skills, experience, and qualifications). Bonus opportunity up to 8% of annual salary. Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus.
Remote Claims Assessor in Bath employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Claims Assessor in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims assessment. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims assessment. Think about how you’d handle sensitive situations and be ready to share examples from your experience that showcase your empathy and problem-solving skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at StudySmarter where you can make a real impact in helping others through their claims journey.
✨Tip Number 4
Stay updated on industry trends and legal aspects like probate and CIDRA rules. This knowledge will not only boost your confidence but also impress potential employers during interviews.
We think you need these skills to ace Remote Claims Assessor in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in assessing protection claims. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements and responsibilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and your understanding of the claims process. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Empathy: Since this role involves delivering sensitive news, it’s crucial to demonstrate your ability to handle difficult conversations with care. Share examples from your past experiences where you’ve supported customers through tough times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of life, terminal illness, and critical illness claims. Familiarise yourself with the legal aspects like probate and CIDRA rules, as these will likely come up during the interview. Being able to discuss these topics confidently will show that you're well-prepared and knowledgeable.
✨Empathy is Key
Since the role involves delivering difficult news sensitively, practice how you would communicate with customers in tough situations. Think about examples from your past experience where you've had to show empathy and support. This will demonstrate your ability to handle sensitive conversations effectively.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've managed claims end-to-end in previous roles. Prepare specific examples where you suggested improvements or adapted to new technologies. This will highlight your proactive approach and ability to manage a portfolio of claims efficiently.
✨Prepare for Technical Queries
As a key contact for technical queries, you should be prepared to answer questions related to claims processes and systems. Brush up on any relevant software or tools you’ve used before, and think about how you can coach others based on your experiences. This will show your readiness to take on a mentoring role within the team.