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- Tasks: Help others by assessing life and critical illness claims with empathy and care.
- Company: Join a leading insurance company known for settling 98.3% of claims.
- Benefits: Competitive salary, bonus opportunities, generous pension scheme, and 29 days holiday.
- Other info: Opportunity to coach others and suggest improvements in a dynamic team.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in managing claims and knowledge of legal aspects like probate.
The predicted salary is between 30000 - 40000 £ per year.
Are you someone who thrives on helping others and has experience in assessing protection claims? We are looking for experienced Life Claims Assessors to join our brilliant team. We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year and we would love your help to keep that going.
You will assess life, terminal illness and critical illness claims from investigation to outcome while supporting customers with empathy, including delivering difficult news sensitively. From start to finish, you will guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed. You will manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. You will also be a key contact for technical queries and help coach others.
- Knowledge of legal aspects like probate and CIDRA rules.
- Experience managing claims end-to-end, including signing out claims decisions independently.
Salary competitive (depending on location, skills, experience, and qualifications). Bonus opportunity up to 8% of annual salary. Actual amount depends on your performance and Aviva's.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus.
Pension claims assessor in Bath employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension claims assessor in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims assessment. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to life and critical illness claims. We recommend role-playing with a friend to get comfortable discussing your experience and how you handle sensitive situations.
✨Tip Number 3
Showcase your empathy skills! During interviews, share specific examples of how you've supported customers through tough times. This will highlight your ability to deliver difficult news with care, which is crucial for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Pension claims assessor in Bath
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to support customers with empathy. We want to see how you can deliver difficult news sensitively and guide customers through their claims journey with care.
Detail Your Experience: Be specific about your experience in assessing protection claims. We’re looking for candidates who have managed claims end-to-end, so share examples of your past work that demonstrate your skills in this area.
Highlight Your Technical Skills: Since you'll be managing a portfolio of claims across multiple systems, it’s important to mention any relevant technical skills or experience you have. We love candidates who can adapt to new technologies and suggest improvements!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to our brilliant team!
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of life, terminal illness, and critical illness claims. Be ready to discuss specific cases you've handled and how you approached them. This will show your expertise and give the interviewers confidence in your ability to manage claims effectively.
✨Empathy is Key
Since you'll be delivering sensitive news, practice how you would communicate difficult information with empathy. Think of examples where you've had to support customers through tough times and be prepared to share these stories during the interview.
✨Familiarise Yourself with Legal Aspects
Understanding legal aspects like probate and CIDRA rules is crucial for this role. Brush up on these topics and be ready to discuss how they impact the claims process. This will demonstrate your readiness to handle complex cases and your commitment to compliance.
✨Show Your Adaptability
The job requires managing claims across multiple systems and adapting to new technologies. Be prepared to talk about your experience with different systems and any improvements you've suggested in previous roles. Highlighting your adaptability will show that you're a great fit for their dynamic team.