At a Glance
- Tasks: Handle high-value household claims from start to finish while visiting customers in London.
- Company: Join Aviva, a leading insurance provider committed to customer satisfaction and employee growth.
- Benefits: Enjoy flexible working, generous holidays, a strong pension scheme, and discounts on Aviva products.
- Why this job: Be part of a supportive culture that values your well-being and offers opportunities for professional development.
- Qualifications: Experience with complex home claims and a minimum of Cert CII required; Dip CII preferred.
- Other info: We welcome applications from all backgrounds and offer flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
Here at Aviva, we are currently in the market for a Domestic Major Loss Adjuster a home based position, visiting our customers in the London area. Therefore, to be considered, you must have a full UK driving license and reside in this region, as completing customer visits will an integral part of your role! You will be responsible for providing a customer focused and cost-effective service by handling household claims from instruction to completion, within agreed financial authority limits.Your role will also involve reasonable travel across the UK and flexible working that may also include evenings and weekends. A bit about the job: As part of Avivas Technical Claims function, were looking for an experienced insurance professional, with a proven track record of handling high value and complex domestic claims. Were an in-house claims function for a market leading field claims service, delivering a hands-on bespoke service, managing all facets of a claim on a cradle to grave basis. Skills and experience were looking for: You will ideally have experience in dealing with complex home claims, with exposure to losses in excess of £100.000 Qualified to a minimum of Cert CII, with aspirations to progress to Dip CII, with comparative CILA qualifications accepted. Possess a deep knowledge of technical insurance principles, along with some experience of subrogation, underwriting practices and full ABI report writing. An understanding of building practices and regulations in relation to property reinstatements and tendering processes. Proven track record of managing claims cradle to grave with an intense focus on customer satisfaction and service. What youll get for this role: Our purpose – with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Salary base on experience plus excellent benefits package Bonus opportunity dependant on your performance and Avivas. Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carers leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied, please send us an email stating that you have a disclosed disability, and well interview you. JBRP1_UKTJ
Aviva | Domestic Major Loss Adjuster employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aviva | Domestic Major Loss Adjuster
✨Tip Number 1
Make sure to highlight your experience with high-value and complex domestic claims during any conversations or networking opportunities. This will demonstrate your suitability for the role and show that you understand the specific challenges involved.
✨Tip Number 2
Familiarize yourself with the latest building practices and regulations related to property reinstatements. Being knowledgeable in this area can set you apart from other candidates and show that you are proactive about staying informed.
✨Tip Number 3
Since the role involves customer visits, ensure you have a reliable means of transportation and be prepared to discuss your flexibility regarding travel. This shows your commitment to providing excellent customer service.
✨Tip Number 4
Engage with Aviva's community initiatives and values. Showing that you align with their purpose and are interested in contributing to their communities can make a positive impression during interviews.
We think you need these skills to ace Aviva | Domestic Major Loss Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with complex domestic claims, especially those exceeding £100,000. Include any relevant qualifications like Cert CII or Dip CII, and emphasize your customer service skills.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and how your background aligns with Aviva's focus on customer satisfaction. Mention your understanding of building practices and regulations related to property reinstatements.
Showcase Relevant Experience: Provide specific examples of your past work handling high-value claims from start to finish. Highlight your ability to manage claims cradle to grave and your knowledge of technical insurance principles.
Highlight Flexibility and Adaptability: Since the role involves reasonable travel and flexible working hours, mention your willingness to work evenings and weekends, as well as your ability to adapt to changing circumstances in a customer-focused environment.
How to prepare for a job interview at Aviva
✨Showcase Your Experience with High-Value Claims
Make sure to highlight your experience in handling complex domestic claims, especially those exceeding £100,000. Be prepared to discuss specific cases where you successfully managed the claims process from start to finish, emphasizing your customer satisfaction focus.
✨Demonstrate Technical Knowledge
Familiarize yourself with technical insurance principles and be ready to discuss your understanding of subrogation, underwriting practices, and ABI report writing. This will show that you have the necessary expertise for the role.
✨Understand Building Practices and Regulations
Since the role involves property reinstatements, brush up on relevant building practices and regulations. Being able to discuss these topics will demonstrate your preparedness for the responsibilities of the position.
✨Emphasize Flexibility and Customer Focus
Given the nature of the job, it's important to convey your willingness to work flexible hours, including evenings and weekends. Share examples of how you've prioritized customer needs in previous roles to align with Aviva's commitment to customer service.