At a Glance
- Tasks: Support customers during breakdowns, coordinating rescue services and managing claims with empathy.
- Company: Join Aviva, a leading insurance provider committed to outstanding customer care.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Flexible working options and a supportive environment for career growth.
- Why this job: Make a real difference in people's lives during stressful moments while developing your skills.
- Qualifications: Strong communication skills, empathy, and problem-solving abilities are essential.
The predicted salary is between 26700 - 26700 £ per year.
This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You’ll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively.
Working within the Green Flag Rescue team, you’ll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You’ll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records.
A bit about the job:
- Supporting customers during emergency breakdown situations with empathy and reassurance
- Handling inbound calls and providing clear guidance during stressful circumstances
- Assessing policy cover and applying terms accurately to determine rescue and recovery solutions
- Arranging and coordinating rescue and recovery services with agents and suppliers
- Managing claims end to end, taking ownership through to resolution
- Liaising with internal teams and external partners to ensure seamless service delivery
- Maintaining accurate, compliant records and identifying and supporting vulnerable customers
Skills and experience we’re looking for:
- Strong customer service and communication skills with a customer-first mindset and problem solving abilities
- Empathy, resilience and attention to detail
- The ability to stay calm and make sound decisions under pressure
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desirable
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Glasgow office and may last up to a minimum of 12 weeks.
What you’ll get for this role:
- Starting salary of £26,700 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for Everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Viktoria at vikkidavid.vida@aviva.com.
Claims Handler - Green Flag Rescue in Airdrie employer: Aviva
Aviva is an exceptional employer that prioritises employee wellbeing and development, offering a competitive salary of £26,700 along with a generous benefits package including a robust pension scheme and flexible working options. Our supportive work culture fosters growth through comprehensive training and opportunities for community involvement, making it an ideal place for those passionate about delivering outstanding customer care in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Green Flag Rescue in Airdrie
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Green Flag Rescue and Aviva. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers during stressful situations, think of examples from your past experiences where you've shown empathy and problem-solving. Be ready to share these stories during your interview.
✨Tip Number 3
Stay calm and collected! Interviews can be nerve-wracking, but remember, they want to see how you handle pressure. Take a deep breath, listen carefully to the questions, and respond thoughtfully. Show them you can be that calm voice for customers when they need it most.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Claims Handler - Green Flag Rescue in Airdrie
Some tips for your application 🫡
Show Your Customer Care Passion:When writing your application, let your passion for customer care shine through. Share experiences where you've gone above and beyond to help someone, especially in stressful situations. We want to see that you can be the calm voice our customers need!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your skills and experience without unnecessary fluff.
Highlight Relevant Experience:If you've got any experience in customer service or claims handling, make sure to showcase it! Talk about specific situations where you’ve had to assess policy cover or manage claims. This will help us see how you can fit into our Green Flag Rescue team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Aviva!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Handler and what it entails. Familiarise yourself with the key responsibilities like handling inbound calls and managing claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves supporting customers during stressful situations, be prepared to demonstrate your empathy. Think of examples from your past experiences where you've helped someone in a tough spot. This will highlight your ability to stay calm and reassuring under pressure.
✨Brush Up on Your IT Skills
As you'll be using Microsoft packages like Outlook and Word, it's a good idea to brush up on these skills before the interview. You might be asked about your proficiency, so being able to discuss your experience with these tools will give you an edge.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations, such as a customer who is upset or confused. Practising these scenarios can help you articulate your thought process clearly during the interview.
