Technical Specialist

This is a great job for someone who loves working with technology and enjoys helping colleagues solve their IT issues. If you're someone who prides yourself on great customer service, thrives in a hands-on tech environment, and likes to make things work better for people, this could be your next step.

This is a fulltime, onsite role, and you'll be working in the London office Monday to Friday.

A bit about the job:

• You’ll join our friendly Onsite Support IT team, helping colleagues across the London office stay connected and productive.
• You’ll provide 1st and 2nd line deskside support, solving technical problems, getting people back up and running, and keeping our IT services running smoothly.
• You’ll work closely with other technology teams too, helping us deliver brilliant support across Aviva.
• There may also be the occasional need to support colleagues at other Aviva sites.

Skills and experience we’re looking for:

• Excellent collaboration and customer service skills.
• The ability to multitask whilst working in a busy customer-focussed environment.
• Proven experience in providing 1st & 2nd line end user support at all levels within an organisation.
• A good technical understanding of: Windows 10/11, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory, ServiceNow, Entra and Apple iOS.
• Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies.

What you’ll get for this role:

• Starting salary Circa £45000 (depending on location, skills, experience and qualifications).
• Bonus opportunity 8% of annual salary – Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Kirthi a call on 02045922145 or send an email to kirthi.kanikireddy@aviva.com.