This is a rare opportunity to play a foundational role in Aviva’s new US office, helping shape how we manage complex, high‑value US commercial property claims from the outset. The role is ideal for an experienced US Property claims professional who enjoys technical challenge, influence, and building strong international partnerships. You’ll take on significant responsibility and visibility, acting as a senior technical referral point for US Property claims while helping embed Aviva standards, governance, and ways of working across our developing US platform.
A bit about the job
This role exists to protect Aviva and our customers by delivering strong, consistent outcomes on complex US Property claims as part of our expanding US presence. You’ll sit within the International Property Claims team in GCS, with a specific focus on claims arising from our new US division and office. From day one, you’ll play a key role in helping to establish effective claims oversight, governance, and technical standards as the US operation grows.
Responsibilities
- Provide technical leadership and challenge on the largest and most complex US Property losses
- Set and agree clear claim strategies, ensuring timely, fair, and financially robust settlements
- Act as a trusted escalation point for complex coverage, reserving, and settlement issues
- Help shape and embed best practice US claims handling aligned to Aviva’s global standards
- This role combines hands‑on technical judgement with the opportunity to influence how Aviva builds and matures its US Property claims capability
Skills & experience we’re looking for
- Strong experience handling complex, high‑value US commercial property claims
- Deep knowledge of US Property coverage, loss adjusting, and settlement practices
- Confidence providing technical direction and constructive challenge to Third‑Party Administrators
- An established network of US experts and suppliers (e.g. adjusters, lawyers, forensic accountants)
- Experience with reserving, governance, and regulatory requirements in a US context
- A relevant professional qualification (or equivalent senior claims experience)
- Experience supporting new teams, new markets, or start‑up environments will be valuable, as will an appetite for shaping processes rather than simply operating within them
Benefits
- Competitive salary (depending on skills, experience, and qualifications)
- Bonus opportunity – 10% of annual salary (performance dependent)
- Generous pension scheme – Aviva will contribute up to 14% (based on personal contribution)
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
- Aviva‑funded Private Medical Benefit
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year through Matching Share Plan and Save As You Earn scheme
- Supportive policies including parental and carer’s leave
- Flexible benefits covering sustainability options such as cycle to work
- Paid volunteering days (3) to help others
- Wellbeing support and tools
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Even if you don’t tick every box, we still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
