Platform Team Leader in Sheffield

This is an exciting opportunity to step into a leadership role with significant scope and visibility within our Platform Team. As our business grows and transforms, this role offers the chance to lead a high‐performing team, influence how we deliver for customers, and play an active part in Aviva's wider transformation ambitions. If you’re passionate about people, performance and culture — and ready to take the next step in your leadership journey — we’d love to hear from you.

A bit about the job: Platform is a growing and evolving area of our business, with a strong focus on efficiency, customer experience and delivering safe, well‐controlled outcomes. You’ll play a central role in shaping team culture, driving engagement and creating an inclusive environment where everyone is supported to do their best work. You’ll lead a team of Customer Experts, providing direction, coaching and inspiration. You’ll help them develop their skills, navigate change and deliver consistently brilliant service. You’ll work closely with leaders across Platform and the wider business, contributing to process improvements, transformation initiatives and how we evolve the way we work.

This is a non‐technical role, ideal for someone who thrives in dynamic environments, enjoys working with people, and wants to build a strong cross‐business network as part of their leadership journey. It’s also a great platform for long‐term progression into broader Operations, Customer Experience, Risk, or Change leadership roles.

Skills and experience we’re looking for:

• Team Leadership & Development: Proven experience leading teams in a customer‐focused environment, with the ability to inspire, develop and create a culture where people can do their best work.
• Customer & Operational Excellence: Strong commitment to delivering brilliant customer outcomes, with the ability to ensure consistent service quality and alignment with policies, controls and best practice.
• Performance Management & Coaching: Experience in allocating work, setting expectations, coaching, giving feedback and supporting capability growth across a team — including during periods of change.
• Insight‐Driven Decision Making: Ability to use service data, trends and customer insight to prepare clear performance reporting, make informed decisions and contribute to continuous improvement.
• Collaboration & Influencing: Strong stakeholder skills with the confidence to work across teams, resolve challenges, influence outcomes and contribute to wider transformation and business initiatives.

Due to this being a role in scope for Insurance Distribution Directive (IDD) it is a prerequisite that you are not currently bankrupt and do not have an unspent conviction for a serious criminal offence. In applying for this role you are certifying that you satisfy both of these requirements.

Aviva is for everyone: We’re inclusive and we flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Monika Bartok at monika.bartok@aviva.com.