Senior Digital Product Owner

Senior Digital Product Owner

Location: Norwich or Leeds

Salary: Circa £85k

Are you passionate about solving customer problems, leading high-performing digital teams and shaping digital experiences at scale? If so, we'd love to hear from you.

A bit about the job

You’ll join our General Insurance Digital team within Customer & Marketing, leading a team of Product Owners responsible for delivering brilliant digital experiences across our web and app platforms. Our team supports multiple insurance products such as Motor or Home or Pet or Breakdown across Aviva, Direct Line, Churchill brands etc.

You’ll work closely with colleagues across Commercial, Pricing, Underwriting, Operations, Design and Technology to identify customer challenges and deliver meaningful improvements. You’ll be accountable for defining product strategy, owning the roadmap and budget, and ensuring your products deliver strong customer, commercial and operational outcomes.

Leading a team of Product Owners, you’ll drive the delivery of a varied portfolio of work, from optimisation and experimentation through to new proposition launches, platform modernisation and end-to-end journey redesigns. You’ll use customer insight, analytics and business performance data to identify opportunities, prioritise investment and continuously improve customer experiences. As a senior leader within the function, you’ll build strong relationships with senior stakeholders, influence strategic decisions and help shape the future of Aviva’s digital experiences.

Skills and experience we’re looking for

• Significant experience leading digital products across web and app platforms, with ownership of product strategy, roadmaps, budgets and delivery outcomes, ideally within Insurance, Financial Services or another highly regulated environment.
• Proven ability to lead, coach and develop Product Owners and cross-functional teams, working collaboratively across Product, Engineering, Commercial and Operational functions to deliver customer and business value.
• Strong stakeholder management skills, with experience influencing senior leaders, aligning priorities across multiple business areas and translating customer, commercial and regulatory requirements.
• Excellent analytical and data-led decision-making capability, using customer insight, digital analytics, experimentation, behavioural data and performance KPIs to identify opportunities, set priorities and continuously improve customer experiences.
• A track record of delivering complex digital initiatives from concept to launch with knowledge of AI technologies and their application to improve colleague productivity and customer experiences.

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promiseisby investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Startingsalary Circa £85k (depending on location, skills, experience, and qualifications)
• Bonus opportunity 12% – actual amount depends on your performance and Aviva’s
• Generous pensionscheme e.g. if you put in 8%, Aviva adds 14% in.
• 29 daysholidayplus bank holidays,and you can choosetobuyorsell up to 5days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further -Up to 40%discountonAviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parentalandcarer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference,be part of ourAviva Communitiesand useyour3paid volunteering daysto help others
• We take yourwellbeingseriously withlots of support and tools

Aviva is for everyone:

We’reinclusive andwelcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spendingatleast50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.