At a Glance
- Tasks: Investigate potential fraud in property claims and support genuine customers.
- Company: Join Aviva, a leading insurance company with a commitment to your growth.
- Benefits: Up to £30,000 salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Enjoy flexible benefits, volunteer days, and a supportive work environment.
- Why this job: Make a real difference by protecting customers and tackling fraud head-on.
- Qualifications: Experience in insurance or fraud investigation is a plus; strong communication skills are essential.
The predicted salary is between 26328 - 32178 £ per year.
This is a great job for someone who loves to investigate, engage with customers and third parties to assist with evidence gathering.
We are looking for a Counter Fraud Investigator. If you have a background in insurance, investigation role or have been in a fraud prevention type role previously, we would love to hear from you!
A bit about the job:
The role will be supporting property claims. As the Counter Fraud Claims Investigator, you will review potentially fraudulent claims that have been referred from a variety of sources, by appropriately investigating potential fraudulent claims and support our genuine customers' claims being settled as quickly as possible.
You will deal with customer demand so must have effective telephony skills and be able to show initiative, making quick decisions when necessary. Along with managing your own time whilst working as a team to maintain a caseload of active investigations.
Skills and experience we're looking for:
- Desirable but not essential to understand fraud investigations and possible outcomes of investigations.
- Experience working in insurance claims or fraud investigation.
- The ability to effectively manage personal workload.
- Excellent communication skills - written and oral.
- Knowledge of UK legislation including The Fraud Act 2006 (desirable).
What you'll get for this role:
- Salary up to £30,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity: 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please send an email.
Counter Fraud Investigator in Perth employer: Aviva plc
Aviva is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive starting salary of around £60,000 along with a generous benefits package including a robust pension scheme, private medical benefits, and flexible working options. The collaborative work culture fosters technical excellence and continuous improvement, allowing you to make a meaningful impact while being part of a supportive team dedicated to delivering fair outcomes for customers in challenging situations.
