At a Glance
- Tasks: Lead and develop underwriting capabilities while enhancing standards and driving continuous improvement.
- Company: Join Aviva, a forward-thinking company committed to inclusivity and employee development.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 29 days holiday plus bank holidays.
- Other info: Flexible working options and supportive policies for all backgrounds.
- Why this job: Shape the future of broker service and make a real impact in a dynamic environment.
- Qualifications: Strong technical knowledge of General Insurance Underwriting and experience in coaching others.
The predicted salary is between 45000 - 45000 £ per year.
Are you a technical underwriting expert who thrives on developing others, enhancing standards, and shaping the future of broker service? We’re looking for a Personal Lines Underwriting Effectiveness Manager to play a pivotal role in building frontline underwriting capability, strengthening governance, and driving continuous improvement across our operation. This is a fantastic opportunity to influence underwriting decisions, elevate technical excellence, and deliver outstanding customer outcomes in a fast-paced, evolving environment.
A bit about the role:
- You will be responsible for developing underwriting capability across our Personal Lines Broker Service team, using a variety of approaches including workshops, structured training, coaching, and tailored development pathways.
- You’ll act as the custodian of Operational Underwriting Governance—defining clear principles and standards, and ensuring consistent application and compliance across the Broker Support team.
- You’ll take ownership of underwriting frameworks, user role profiles, and operational resources, ensuring our teams are aligned, informed, and equipped to perform at their best.
- Using data, insight, and operational expertise, you’ll identify opportunities to improve processes, enhance customer journeys, and support the evolution of our Personal Lines propositions.
- Working closely with stakeholders across underwriting, trading, product, claims, complaints, risk, and governance, you’ll drive collaboration, inform strategic direction, and deliver stronger, joined‑up business outcomes.
- You’ll also play a key role in delivering underwriting change initiatives and bringing new propositions to market—helping to continuously evolve and improve how we deliver underwriting excellence.
Skills and experience we’re looking for:
- Strong technical knowledge of General Insurance Underwriting.
- Experience supporting or coaching others to improve technical capability and decision-making.
- A solid understanding of underwriting appetite, governance, controls, and regulatory requirements.
- Confident in using data, insight, and quality findings to identify trends, drive improvements, and effectively influence stakeholders at all levels through excellent communication and stakeholder management skills.
- A proactive, curious, and improvement‑focused individual with the ability to work independently while building strong partnerships across the business, alongside a solid understanding of key performance metrics, including financial measures, and how to achieve them.
What you’ll get for this role:
- Salary Circa £45,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity – 10% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva‑funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email alice.neal@aviva.com.
Personal Lines Underwriting Effectiveness Manager employer: Aviva plc
At Aviva, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and continuous improvement. As a Personal Lines Underwriting Effectiveness Manager, you will benefit from a generous salary, a robust pension scheme, and extensive professional development opportunities, all while working in a supportive environment that values inclusivity and employee wellbeing. With flexible working arrangements and a commitment to making a positive impact through community involvement, Aviva is dedicated to helping you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Lines Underwriting Effectiveness Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aviva plc). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
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✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aviva plc. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Personal Lines Underwriting Effectiveness Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aviva plc.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aviva plc. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aviva plc
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aviva plc to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aviva plc, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aviva plc's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
