OIC/MOJ RTA Claims Handler

This is a great job for someone who enjoys helping people through challenging situations and wants to make a real difference when it matters most. You'll have experience handling Road Traffic Accident (RTA) claims and be confident managing your own caseload. If you enjoy building relationships, solving problems and delivering great customer outcomes, we'd love to hear from you.

A bit about the job:

You'll join our Claims team within the legal services department and help customers move their Road Traffic Accident claims forward with confidence. You'll manage a varied caseload of litigated and non-litigated claims, working closely with customers, legal representatives and colleagues to achieve fair outcomes. Your expertise will help us deliver excellent customer experiences while maintaining high technical standards. You'll make important decisions, provide clear guidance and keep claims progressing efficiently. You'll also help us improve the way we work so we can continue being there for our customers when they need us most.

Skills and experience we’re looking for:

• Experience handling RTA PI claims end-to-end within an insurance or legal environment.
• Knowledge of the Official Injury Claim (OIC) and MOJ process for personal injury claims.
• Strong communication skills and the ability to explain complex information clearly.
• Excellent organisation skills and the ability to manage competing priorities.
• A customer-focused approach with experience working towards service or performance targets.

What you’ll get for this role:

• Salary circa £32,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity: 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.