Senior Technical Business Analyst in Norwich

This is a great job for someone who loves turning complex technology challenges into simple, effective solutions. If you're an experienced Business Analyst with a background in digital platforms, identity and access management, cyber security or infrastructure change, and you're ready to shape services that support millions of customers and colleagues, we'd love to hear from you.

A bit about the job:

You’ll join our Digital Gateway team, helping to deliver the platforms and services that keep Aviva's digital experiences secure, connected and reliable. From identity and access management to internet connectivity and secure file transfer services, you'll play a key role in shaping and delivering technology change that supports our customers, partners and colleagues.

Working with business and technology teams across Aviva, you'll uncover needs, define requirements, assess impacts and help guide solutions from early discovery through to delivery. Your work will directly support secure digital journeys and help us deliver better outcomes for our customers today and tomorrow.

Skills and experience we’re looking for:

• Proven experience working as a senior business analyst within complex technology change programmes, including enterprise tooling such as Jira/Confluence.
• Strong experience gathering, documenting and managing business, functional and non-functional requirements alongside the UX, security, and other SDLC processes (including vulnerability, penetration, and other edge cases).
• Knowledge of one or more of the following areas: Identity & Access Management (both customer and workforce IAM), Cyber Security, Web Application Firewalls (WAF), API connectivity, Managed File Transfer, Cloud or Infrastructure platforms.
• Strong stakeholder management skills, with the ability to build relationships across both business and technical teams.
• Full end-to-end experience of managing and improving application and IT estates working within Agile, Waterfall or hybrid delivery environments.

What you’ll get for this role:

• Salary circa £60K (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 10% of annual salary, (actual amount depends on your performance and Aviva’s).
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.