Operational Resilience Lead - Change, Technology & AI in Norwich

Location: Norwich, Bristol, Birmingham, York, Sheffield, or Glasgow and 50% hybrid.

Are you someone who enjoys helping organisations stay resilient in an increasingly complex technology landscape? This is a fantastic opportunity for someone with experience in operational resilience, technology risk, operational risk, or third-party risk who is looking to apply their expertise across business change, technology transformation, and AI. If you're passionate about understanding dependencies, challenging assumptions, and ensuring organisations can continue to deliver through disruption, we'd love to hear from you.

A bit about the job:

As our Operational Resilience Lead - Change, Technology & AI, you'll play a key role within the Resilience & Response team, helping Aviva strengthen its operational resilience across technology, transformation programmes, and emerging AI capabilities. You'll provide oversight, challenge, and assurance to ensure resilience considerations are embedded across critical business and technology initiatives. Working closely with teams across Technology, Change, Risk, Information Security, Procurement and Operations, you'll help identify vulnerabilities, assess dependencies, influence resilience strategies, and ensure risks are appropriately considered in decision-making and scenario testing activities. You'll also act as a focal point for AI-related resilience risks and opportunities, helping Aviva navigate an evolving regulatory and technological landscape.

Skills and experience we’re looking for:

• Experience in operational resilience and related disciplines such as technology risk, third party risk, operational risk with a strong understanding of operational resilience regulations including those related to outsourcing and technology risk, ideally within financial services.
• Strong understanding of technology dependencies and how they impact business service continuity.
• Understanding of change and transformation including project and programme delivery methodologies.
• Knowledge of AI and generative AI technologies and be capable of assessing whether AI adoption introduces resilience risks or opportunities.
• Ability to analyse complex information and translate it into clear actionable insights with strong stakeholder engagement and influencing skills and the ability to provide constructive challenge.

What you’ll get for this role:

• Salary circa £75,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity: 12% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.