Direct Sales Associate in Norwich

Are you passionate about delivering a brilliant service and ensuring customers get the help they need, when they need it most? Aviva has an exciting opportunity to join our Direct Sales Team and to be part of our amazing growth journey. We are looking for people who truly care and are driven to give it their all every single day.

A bit about the job: The successful individual will be following up qualified outbound opportunities as well as answering warm inbound calls to support and guide our customers through their health insurance sales journey. You will support the end-to-end sales process and policy enrolment for our direct customer base, understanding the customer needs and making recommendations based on their requirements. In this role you will need to quickly build rapport and capture a customer's attention on an outbound call while also remaining positive, motivated and focused, even when faced with rejection. Additionally, you will be required to tailor your approach to different customer personalities and situations and utilise excellent communication skills. This role will require shift rotations between 9am-6pm and will provide in-depth product training and continual support.

Skills and experience we’re looking for:

• Excellent communication skills and previous experience in a Sales role is preferred but not essential; however, previous experience in a customer service role is essential.
• The ability to be empathetic towards our customers, supporting them through potentially difficult periods whilst making their sales journey easy for them and building their loyalty.
• A good fact finder – you will ask the right questions at the right time to get the customer the correct policy to meet their needs.
• Meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate recommendations about the policy.
• Knowledge of insurance products / financial services would be beneficial but again not essential.

What you’ll get for this role:

• Starting salary of £29,000
• Bonus opportunity - 8% (C grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.