COO Oversight Consultant in Norwich

COO Oversight Consultant

Locations: Bristol, Eastleigh, Sheffield, Norwich Perth

12 Month FTC

This is for someone who is resilient and analytical leader who stands firm against commercial pressures to robustly challenge senior executives and vendors. Proactive in interpreting data trends to prevent harm, they combine collaborative coaching with a resilient approach to navigate complex, evolving regulatory landscapes effectively.

About the role

This role centers on conducting independent oversight and risk assurance across internal UK IWR businesses and outsourced partners. Key responsibilities include analysing data to identify systemic trends, evaluating the effectiveness of internal controls, and providing critical challenge during Risk and Control Self-Assessments. The position requires robust stakeholder collaboration across first, second, and third lines of defence, alongside external entities like the FCA and FOS. Professionals in this capacity drive process improvements, oversee high-risk areas such as Consumer Duty and vulnerable customer frameworks, and ensure material risks and regulatory reporting requirements—including six-monthly FCA returns—are properly managed and escalated through formal governance channels.

What we are looking for

• Good relationship management skills including internal / external stakeholder management to drive and influence actions
• Understanding of how to manage risks, issues and interdependencies
• Negotiating and influencing
• Communication & presentation
• Analytical skills and ability to interpret multiple / wide ranging data sets
• Ability to flex resource and effectively prioritise multiple deliverables to meet tight, changing deadlines
• Customer focus

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 daysholidaysplus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

Aviva is for everyone:

We’re inclusive andwelcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. There is a requirement for you to spend at least 50% of your time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.