At a Glance
- Tasks: Support customers through their motor claims journey and provide timely updates.
- Company: Join Aviva, a leading insurance company with a focus on customer care.
- Benefits: Competitive salary, generous holiday, flexible working, and health benefits.
- Other info: Enjoy a supportive team environment with opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong IT skills and a passion for outstanding customer service.
The predicted salary is between 26700 - 29650 € per year.
Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs.
Across Aviva Zero, you need to work proactively to ensure we minimise the inconvenience to our customers' daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, and be comfortable making quick decisions to get the right outcome for our customers.
We support smart working. Once you've completed your training and your leader confirms you'll be able to move to a hybrid working pattern, spending 50% of your time in the office and 50% working from home. Our standard full-time week is 35 hours, with part-time options available (minimum 21 hours over 3 days). These permanent positions involve working within our opening hours of 9:00am to 5:00pm, primarily Saturday and Sunday, with a weekday lieu day.
- Ability to work at pace, handling multiple tasks and prioritising effectively
- A supportive team player who's eager to learn
- A passion for delivering outstanding customer service and taking pride in high-quality work
- Someone who embraces change and enjoys sharing ideas to improve our customers' experience
- Strong IT skills with experience using digital systems
What you'll get for this role
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits.
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our community and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Please note this job role is not sponsorable.
Aviva is for everyone. We're inclusive and we flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Ananta Rai on ananta.rai@aviva.com.
Motor Claims Handler employer: Aviva plc
Aviva is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a competitive salary range of £26,700 - £29,650, generous benefits including a robust pension scheme, flexible working options, and opportunities for career growth, Aviva ensures that its employees feel valued and empowered. Located in Glasgow, the company fosters a collaborative environment where team members can thrive while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aviva. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for a Motor Claims Handler role, like how you'd handle customer complaints or manage multiple tasks. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your skills! During the interview, highlight your IT skills and experience with digital systems. Give examples of how you've used these skills in past roles to improve customer service or streamline processes. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Motor Claims Handler role. Highlight your customer service skills and any experience with handling claims or using digital systems, as these are key to what we’re looking for.
Show Your Passion:Let us see your enthusiasm for delivering outstanding customer service! Share examples of how you've gone above and beyond for customers in the past. This will help us understand how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We’d love for you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Aviva plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Motor Claims Handler. Familiarise yourself with the claims process, common customer concerns, and how to use digital systems effectively. This will show your potential employer that you're serious about the position.
✨Showcase Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples of how you've delivered outstanding customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your passion for the job.
✨Demonstrate Your Multitasking Ability
The job requires juggling multiple tasks at pace, so prepare to discuss how you manage your time and prioritise effectively. You could mention tools or techniques you use to stay organised, which will reassure them that you can handle the demands of the role.
✨Embrace Change and Share Ideas
Aviva values innovation and improvement, so come prepared with ideas on how to enhance the customer experience. Discuss any changes you've implemented in previous roles and how they positively impacted your team or customers. This shows you're proactive and willing to contribute to the company's success.
