At a Glance
- Tasks: Manage complex liability claims and deliver fair outcomes for customers.
- Company: Join Aviva, a leading insurance company with a focus on inclusivity.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Flexible working options and supportive policies for your wellbeing.
- Why this job: Deepen your expertise in commercial liability claims while making a real impact.
- Qualifications: Experience in handling commercial liability claims and strong analytical skills.
The predicted salary is between 28000 - 29650 £ per year.
Are you someone who enjoys working with complex liability claims and delivering fair outcomes? Do you love analysing detail and making sound decisions? This is a great role for someone with experience in commercial liability claims who is ready to take the next step in a technical, customer-focused role. It could suit someone currently handling liability claims who wants to deepen their expertise or someone looking to contribute to a transforming Commercial Claims function while managing more complex work.
A bit about the job:
- Manage a portfolio of liability claims up to £100k within delegated authority
- Carry out detailed investigations, including reviewing evidence and policy coverage to determine indemnity
- Work closely with solicitors, counsel, and external experts to assess liability and guide litigation strategy
- Negotiate fair and timely settlements, balancing legal, commercial, and customer outcomes
- Contribute to continuous improvement by maintaining high technical standards and supporting team development
You’ll be accountable for delivering timely, well-reasoned decisions and ensuring claims are handled in line with policy, regulation, and customer expectations.
Skills and experience we’re looking for:
- Proven experience handling commercial liability claims (e.g. Public, Employers’, Disease or Product Liability)
- Strong knowledge of liability principles, common law, and insurance legislation
- Experience investigating claims and making indemnity decisions within delegated authority
- Strong analytical and decision-making skills
- Confident communication and negotiation skills, including working with legal stakeholders
What you’ll get for this role:
- Starting salary between £28,000 to £29,650 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary, (actual amount depends on your performance and Aviva’s.)
- Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Lucy.wells@aviva.com
Technical Claims Consultant in Manchester employer: Aviva plc
Aviva is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive starting salary of around £60,000 along with a generous benefits package including a robust pension scheme, private medical benefits, and flexible working options. The collaborative work culture fosters technical excellence and continuous improvement, allowing you to make a meaningful impact while being part of a supportive team dedicated to delivering fair outcomes for customers in challenging situations.
