Head of AI Office
Location
Birmingham, Bristol, Eastleigh, Glasgow, Leatherhead, Leeds, Liverpool, Manchester, Norwich, Perth, Sheffield, Worthing, York, London
Salary
National: £100,000 - 130,000 + bonus + excellent benefits and London: £120,000 - £155,000 + bonus + excellent benefits
Turn AI signals into strategic decisions
Aviva's Chief AI Office sits at the centre of an enterprise-wide transformation spanning markets, functions and customer journeys. It connects strategy with delivery, adoption and governance, helping the business apply AI faster, more safely and with clearer evidence of value. You'll join while the function is taking shape, helping establish how Aviva moves from individual AI opportunities to responsible, measurable change at scale.
Working alongside the Chief AI Officer, you'll shape Aviva's AI strategy and give senior leaders a clear view of the choices ahead.
You'll connect evidence on investment, delivery, adoption, value and risk so decisions are focused, timely and grounded in what is happening across the portfolio.
A bit about the job
Operating at the heart of our Chief Operating Officer (COO) domain, the Head of AI Office is a pivotal leadership force shaping Aviva’s enterprise-wide AI transformation. This role offers rare executive visibility and genuine enterprise influence. You'll partner directly with the Chief AI Officer (CAIO), ExCo, and the Board to guide high-stakes investment decisions, set robust governance frameworks and steer our long-term AI ambition.
Designed for a strategic leader, you'll lead a talented team to connect strategic vision with commercial reality. From shaping future growth and navigating an evolving regulatory landscape to translating complex delivery into clear, board-level insight, you'll ensure our AI investments deliver lasting value across a business serving over 25 million customers.
You’ll be responsible for:
Shaping Aviva’s forward AI strategy, priorities and agenda for the Chief AI Officer and senior governance forums
Developing clear, evidence-led materials for ExCo, the Board and the AI Advisory Council, subject to confirmed governance arrangements
Providing an integrated view of AI investment, token consumption, deployment, adoption, performance, value and AI portfolio risk
Bringing relevant regulatory, market, competitor and technology developments into strategic decisions
Helping shape Aviva’s approach to AI vendors, partnerships and ecosystem choices
Leading the AI Office team and ensuring senior decisions translate into clear ownership and action
Horizon scanning for new AI trends or new AI regulations and translating these into clear, decision-oriented executive briefings
Representing Aviva at external meetings concerning AI
Measured on: Contribution to team goals such as timely benefit realization, cost discipline, speed of AI deployment (from idea to production), enterprise AI portfolio compliance level with risk standards, enterprise AI adoption
Skills and experience we're looking for
You’ll bring experience in many of these areas:
Significant experience in enterprise strategy, transformation, a CEO or COO office, portfolio leadership or corporate development
Evidence of advising executive committees or Boards and producing concise, decision-ready recommendations
Strong commercial and analytical judgement across investment, performance and value
The ability to connect business, technology, finance, risk and external perspectives
AI and digital fluency, with an understanding of opportunities, delivery realities and the evolving regulatory environment
Experience in financial services or another highly regulated sector is strongly desirable.
Why Aviva?
AI is already supporting work across claims summarisation, medical underwriting, customer service and fraud detection. The Chief AI Office is being established to give Aviva a clear enterprise view of that growing portfolio, connecting strategy, investment, delivery, value and risk.
Aviva is the UK's only diversified insurer, serving more than 25 million customers globally. Its scale, extensive proprietary data and single customer view create a significant opportunity and a demanding set of choices. You'll help leaders decide where to invest, how performance should be judged and how ambition should be balanced with value and risk.
What you’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:
Salary: National: £100,000 -130,000 + bonus + excellent benefits and London: £120,000 - £155,000 + bonus + excellent benefits (depending on location, skills, experience, and qualifications)
Bonus opportunity - 25% of annual salary (actual amount depends on your performance and Aviva’s)
Generous pension scheme eg if you put in 8%, Aviva adds 14%
29 days holiday plus
Head of AI Office in London employer: Aviva plc
Aviva Investors is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. With a strong commitment to employee growth, competitive salaries, and generous benefits including a robust pension scheme and flexible working options, we empower our team to thrive both professionally and personally. Join us to be part of a diverse team dedicated to driving positive change in the investment landscape while enjoying a supportive culture that values inclusivity and community engagement.
