Motability Large Loss Handler
Closing Date 10/07/26
Location: Liverpool (Hybrid – 2 days in the office)
This is a great job for someone who enjoys handling complex claims and wants to make a real difference for customers during challenging times.
This role exists to manage high-value and complex Motor claims, helping customers through some of the most difficult moments in their lives. You’ll join our Motability Large & Complex Loss team, working with experts to deliver fair outcomes and strong technical decisions. You’ll take ownership of a portfolio of catastrophic injury claims, often valued over £1m. You’ll also support colleagues, shape best practice, and influence how we handle large losses across the business. Your work will help us deliver excellent customer outcomes while managing risk and cost effectively.
Skills and experience we’re looking for:
- A proven track record of handling motor personal injury claims from notification through to settlement in excess of £1m to £5m and beyond
- Strong knowledge of relevant law and motor claims processes
- Confidence making decisions and negotiating settlements
- Ability to explain complex topics clearly to colleagues and customers
- A collaborative approach with a focus on improving outcomes
What you’ll be doing:
- Manage a portfolio of complex, high-value motor claims within your authority
- Investigate claims and work with experts to understand liability and value
- Negotiate fair settlements that deliver good customer outcomes
- Support colleagues with technical guidance and coaching
- Keep up to date with legal changes and apply them to your work
- Help improve processes, efficiency, and overall claims performance
- Manage risks in line with our framework and regulatory requirements
What you’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary competitive (depending on location, skills, experience, and qualifications)
Bonus opportunity 10% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
25 days/29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Not sure you tick every box? That’s okay – we’d still love to hear from you.
We also consider all forms of flexible working, including part-time and job shares. Most of our people work in a smart way, spending at least 50% of their time in the office, combining flexibility with time together.
