At a Glance
- Tasks: Deliver outstanding sales and customer service for small business insurance products.
- Company: Join Aviva, a leading insurance provider with a focus on inclusivity and support.
- Benefits: Competitive salary, generous pension, 25 days holiday, and discounts on Aviva products.
- Other info: Flexible working options available, with a supportive and collaborative team environment.
- Why this job: Make a real impact while helping customers manage their risks and save for the future.
- Qualifications: Experience in customer service or sales, strong communication, and organisational skills.
The predicted salary is between 26700 - 29650 £ per year.
Salary: £26,700 to £29,650
What you’ll get for this role:
- Starting salary between £26,700 to £29,650 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva’s)
- Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
Skills and experience we’re looking for:
- Experience in a customer service, sales or insurance or contact centre environment
- Ability to assess customer needs and make informed decisions in a non-scripted environment
- Strong communication and negotiation skills, with the confidence to handle complex customer conversations
- Excellent organisational skills with the ability to manage workload, prioritise activities, and meet performance targets
- Understanding of regulatory requirements and the importance of delivering compliant customer outcomes
A bit about the job:
As a Small Business Insurance Adviser, you'll be responsible for delivering outstanding sales and customer service across our small business insurance products. Working within a Delegated Underwriting Authority, you'll manage customer interactions from point of sale through to policy amendments, renewals, and cancellations, ensuring customers receive expert support and tailored solutions. You’ll play an important role in balancing customer needs with risk considerations, whilst contributing to business growth through identifying improvements and delivering excellent customer outcomes. This role is part of a collaborative team focused on providing a seamless, compliant, and high-quality customer experience.
Additional Information:
- We also consider all forms of flexible working, including part time and job shares.
- We flex locations, hours and working patterns to suit our customers, business, and you.
- Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
- Aviva is for everyone: We’re inclusive and welcome everyone - we want applications from all backgrounds and experiences.
- We take your wellbeing seriously with lots of support and tools.
- We help our 19.5 million customers to save for the future and manage the risks of everyday life.
- To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
- So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
Sales & Service Advisor in Leeds employer: Aviva plc
Aviva is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive starting salary of around £60,000 along with a generous benefits package including a robust pension scheme, private medical benefits, and flexible working options. The collaborative work culture fosters technical excellence and continuous improvement, allowing you to make a meaningful impact while being part of a supportive team dedicated to delivering fair outcomes for customers in challenging situations.
