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- Tasks: Provide exceptional support to customers during emergency breakdowns and coordinate rescue services.
- Company: Join Aviva plc, a leading company known for its commitment to customer care.
- Benefits: Enjoy a hybrid work model, pension contributions, and exclusive employee discounts.
- Other info: Comprehensive training provided in a supportive environment with growth opportunities.
- Why this job: Be the calm voice in emergencies and make a real difference in people's lives.
- Qualifications: Strong customer service skills and the ability to stay composed under pressure.
The predicted salary is between 25000 - 32000 £ per year.
Aviva plc in Leeds is seeking a Claims Handler to deliver outstanding customer care during emergency breakdown situations. You will be the reassuring voice for our customers, handling inbound calls and coordinating rescue services. Strong customer service skills, empathy, and the ability to make sound decisions under pressure are essential.
The role offers a hybrid work model, training in the Leeds office, and a comprehensive benefits package including an employer-contributed pension and employee discounts.
Emergency Claims Handler - Calm, Fast Rescue Support in Leeds employer: Aviva plc
Contact Detail:
Aviva plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Claims Handler - Calm, Fast Rescue Support in Leeds
✨Tip Number 1
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound calm and collected. Try role-playing with a friend to simulate emergency scenarios and get comfortable with the kind of questions you might face.
✨Tip Number 2
Show off your empathy! During interviews, share examples of how you've helped customers in tough situations. This will highlight your ability to connect with people and reassure them when they need it most.
✨Tip Number 3
Be ready to think on your feet! Prepare for situational questions that test your decision-making under pressure. Practising these can help you feel more confident and show that you can handle the heat when things get intense.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Emergency Claims Handler - Calm, Fast Rescue Support in Leeds
Some tips for your application 🫡
Show Your Customer Care Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled tough situations and provided support to customers in the past.
Be Empathetic: Empathy is key in this role! Use your application to demonstrate your understanding of customer needs and how you can be a reassuring voice during their emergency situations.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and focus on what makes you a great fit for the Claims Handler position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on the path to joining our team.
How to prepare for a job interview at Aviva plc
✨Show Your Empathy
As an Emergency Claims Handler, you'll need to connect with customers in distress. During the interview, share examples of how you've handled difficult situations with empathy and care. This will demonstrate your ability to be the reassuring voice they need.
✨Demonstrate Decision-Making Skills
Be prepared to discuss scenarios where you had to make quick decisions under pressure. Think of specific instances from your past roles where your choices led to positive outcomes. This will highlight your capability to handle emergency situations effectively.
✨Know the Company and Role
Research Aviva plc and understand their values, especially around customer service. Familiarise yourself with the specifics of the Claims Handler role. Showing that you know what they stand for and how you fit into that will impress your interviewers.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This skill is crucial for handling inbound calls effectively.