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- Tasks: Support customers during breakdowns, coordinating rescue services and managing claims from start to finish.
- Company: Join Aviva, a leading insurance company committed to outstanding customer care.
- Benefits: Enjoy a competitive salary, annual bonus, flexible benefits, and generous holiday allowance.
- Other info: Hybrid working model with excellent career development opportunities and a supportive team environment.
- Why this job: Make a real difference by helping customers in their time of need with empathy and support.
- Qualifications: Strong communication skills and a customer-first mindset; experience in customer service is a plus.
The predicted salary is between 26700 - 26700 £ per year.
This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You’ll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively.
Working within the Green Flag Rescue team, you’ll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You’ll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records.
A bit about the job:- Supporting customers during emergency breakdown situations with empathy and reassurance
- Handling inbound calls and providing clear guidance during stressful circumstances
- Assessing policy cover and applying terms accurately to determine rescue and recovery solutions
- Arranging and coordinating rescue and recovery services with agents and suppliers
- Managing claims end to end, taking ownership through to resolution
- Liaising with internal teams and external partners to ensure seamless service delivery
- Maintaining accurate, compliant records and identifying and supporting vulnerable customers
- Strong customer service and communication skills with a customer-first mindset and problem solving abilities
- Empathy, resilience and attention to detail
- The ability to stay calm and make sound decisions under pressure
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desirable
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Leeds office and may last up to a minimum of 12 weeks.
What you’ll get for this role:- Employer contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Claims Handler - Green Flag Rescue in Leeds employer: Aviva plc
Contact Detail:
Aviva plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Green Flag Rescue in Leeds
✨Tip Number 1
Get to know the company! Research Green Flag Rescue and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inbound calls, it's crucial to sound calm and confident. Role-play with a friend or family member to get comfortable with responding to customer queries under pressure.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped customers in stressful situations. Highlighting your ability to stay calm and supportive will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Green Flag Rescue team. Don’t hesitate – get your application in!
We think you need these skills to ace Claims Handler - Green Flag Rescue in Leeds
Some tips for your application 🫡
Show Your Customer Care Passion: Make sure to highlight your passion for customer care in your application. We want to see how you can be that calm, reassuring voice for our customers during their stressful moments.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be guiding customers through complex situations.
Demonstrate Empathy and Resilience: Share examples of how you've handled tough situations with empathy and resilience. We’re looking for candidates who can balance compassion with efficiency, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. Don’t hesitate – we’d love to hear from you!
How to prepare for a job interview at Aviva plc
✨Show Your Empathy
As a Claims Handler, you'll need to demonstrate your ability to empathise with customers in distressing situations. Prepare examples from your past experiences where you provided support and reassurance to someone in need. This will show that you understand the importance of being a calm voice during emergencies.
✨Brush Up on Your Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to make quick decisions under pressure. Practise articulating your thought process clearly, as this will highlight your capability to handle claims efficiently while maintaining customer satisfaction.
✨Know the Company and Its Values
Familiarise yourself with Green Flag Rescue and Aviva's mission and values. Be ready to discuss how your personal values align with theirs, especially their commitment to outstanding customer care. This shows genuine interest and helps you stand out as a candidate who fits well within their culture.
✨Demonstrate Your IT Proficiency
Since good IT skills are essential for this role, be prepared to discuss your experience with Microsoft packages like Outlook and Word. You might even want to mention any specific tools or software you've used in previous roles that could be relevant. This will reassure them that you're tech-savvy and ready to hit the ground running.