At a Glance
- Tasks: Support customers through their claims journey, providing tailored solutions and resolving queries.
- Company: Join Aviva, a leading company focused on customer care and support.
- Benefits: Starting salary of £28,600, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Flexible working options and a commitment to inclusivity and wellbeing.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude; customer service experience is a plus.
The predicted salary is between 28000 - 28500 £ per year.
This is a great opportunity for someone who enjoys working in a fast-paced, customer-focused environment and is passionate about helping people. Whether you already have experience in claims or contact centres, or you’re looking to build a career in this area, this role would suit someone who is confident communicating, enjoys problem-solving, and takes pride in delivering excellent service.
A bit about the job: As a Claims Handler, you’ll support customers when they need us most, managing claims and guiding them through what can often be a stressful experience. Working as part of a collaborative team, you’ll handle calls from customers and suppliers, resolve queries, and provide tailored claims solutions to meet individual needs. You’ll be responsible for making liability decisions, setting clear expectations, and helping customers get back on the road as quickly as possible. As the role evolves, you’ll have the opportunity to take ownership of the full claims journey, contributing to great customer outcomes and business success.
Working hours: Our standard full-time contracts are 37.5 hours per week, with shift patterns covering the following operating hours:
- Monday to Friday: 08:00 – 20:00
- Saturday: 09:00 – 17:00
- Sunday: 10:00 – 17:00
Skills and experience we’re looking for:
- Strong communication skills, with the ability to support customers in an empathetic and professional way
- Ability to thrive in a fast-paced environment, managing multiple tasks and prioritising effectively
- A proactive team player who is eager to learn and contribute
- Confident IT skills, including experience using systems such as Microsoft Outlook and Word
- Previous experience in a customer service or contact centre environment is desirable but not essential
What you’ll get for this role:
- Starting salary of £28,600
- Bonus opportunity – 6% of annual salary (actual amount depends on your performance and Aviva’s)
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.
Claims Handler in Leeds employer: Aviva plc
Aviva is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary of £28,600 along with a generous benefits package including a robust pension scheme and opportunities for bonuses. Our collaborative work culture fosters teamwork and personal development, while our commitment to inclusivity ensures that everyone feels valued and supported. Located in Leeds, this role as a Claims Handler not only allows you to make a meaningful impact on customers' lives but also provides the chance to engage in community initiatives through paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Handler in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva plc:Your cover letter is your chance to shine! Tell us why you want to work at Aviva plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva plc!
How to prepare for a job interview at Aviva plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
