At a Glance
- Tasks: Provide top-notch IT support to colleagues via phone, chat, and remote access.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Full training, career progression, and a supportive work culture.
- Other info: No experience needed; just bring your enthusiasm and willingness to learn.
- Why this job: Kickstart your IT career while helping others solve tech issues.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 22000 - 28000 £ per year.
Do you have a passion for Customer Service, technology and want to start a careerin IT?
This is an exciting IT Support role that comes with full training and progression for the right candidate!
Therole includes answering contacts from internal colleagues and remotely performing fixes and tasks for awide range of IT related issues and requests.
There will be an opportunity to grow and develop your skillsthrough additional responsibilities with the potential to secure permanency.
The role
Our company is committed to providing a first-class service. We think, talk and act “customer”, not tickets -
- You must be able to provide high quality customer service as will be supporting internal colleagues basedmainly across the UK via telephone, live chat or self-service channels, by remotely providing support andconnecting to devices where appropriate to apply known fixes.
- The role encompasses many standardised and documented support procedures for applications, operatingsystems and hardware as well as mobile devices and cloud-based solutions.
- Equally you will also need tobe able to problem solve and confidently guide colleagues in providing a solution.
- This role is in a dynamic and lively team set within a large, busy, fast paced environment.
You will work toagreed service levels, contributing to targets by making sure queries are resolved in a timely manner.
- Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role.
- You don’t need bags of experience as full training and support will be given on all aspects of the role.
- A technical background is not essential however an understanding or knowledge of things like ITIL, Microsofttools, business/office/home IT environments and IOS/Android is desirable.
Skills & Knowledge
- Excellent customer service
- Communication skills (both verbal and written) essential
- Have a genuine interest in working in the IT sector
- Technical knowledge desirable,
- Attention to detail and accuracy essential
- Appetite to learn and problem solve
- Reliability is key
- #J-18808-Ljbffr
IT Customer Service employer: Aviva plc
Aviva is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive starting salary of around £60,000 along with a generous benefits package including a robust pension scheme, private medical benefits, and flexible working options. The collaborative work culture fosters technical excellence and continuous improvement, allowing you to make a meaningful impact while being part of a supportive team dedicated to delivering fair outcomes for customers in challenging situations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Service
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Aviva plc value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Aviva plc a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Aviva plc!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Aviva plc.
We think you need these skills to ace IT Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Aviva plc!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Aviva plc
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
