At a Glance
- Tasks: Support customers through the motor claims process and provide updates on vehicle repairs.
- Company: Join Aviva plc, a leading insurance provider with a focus on customer service.
- Benefits: Enjoy a competitive salary, pension scheme, and 25 days of holiday.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a difference by helping customers during their claims journey in a hybrid work model.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
The predicted salary is between 26700 - 29650 € per year.
Aviva plc is looking for a Motor Claims Handler based in Glasgow. In this role, you will support customers in the motor claims process, from taking the First Notification of Loss to providing updates on vehicle repairs. You will work in a hybrid model, balancing between office and remote work, ensuring excellent customer service while juggling multiple tasks.
The salary ranges between £26,700 and £29,650, with additional benefits such as a pension scheme and 25 days of holiday.
Hybrid Motor Claims Handler – Fast, Customer‑Focused Support employer: Aviva plc
Aviva plc is an excellent employer that prioritises employee well-being and development, offering a hybrid working model that promotes work-life balance. With competitive salaries, a comprehensive pension scheme, and generous holiday allowances, Aviva fosters a supportive work culture where employees can thrive and grow in their careers while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Motor Claims Handler – Fast, Customer‑Focused Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Aviva. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to motor claims. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hybrid Motor Claims Handler – Fast, Customer‑Focused Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in motor claims or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hybrid Motor Claims Handler role. Share your passion for customer service and any specific experiences that relate to the job.
Showcase Your Communication Skills:As a Motor Claims Handler, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past roles or projects where you excelled in this area.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aviva plc
✨Know Your Stuff
Make sure you understand the motor claims process inside out. Familiarise yourself with terms like First Notification of Loss and vehicle repairs. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Customer Service is Key
Since this role is all about supporting customers, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and kept customers happy.
✨Show Your Flexibility
With a hybrid working model, it’s important to demonstrate your ability to adapt. Share instances where you successfully managed tasks both in an office setting and remotely. This will highlight your versatility and readiness for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the tools they use for claims processing, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
