At a Glance
- Tasks: Support customers through their motor claims journey and provide timely updates.
- Company: Join Aviva, a leading insurance company with a focus on customer care.
- Benefits: Competitive salary, generous holiday, flexible working, and health benefits.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong IT skills and a passion for outstanding customer service.
The predicted salary is between 26700 - 29650 € per year.
Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs.
Across Aviva Zero, you need to work proactively to ensure we minimise the inconvenience to our customers' daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, and be comfortable making quick decisions to get the right outcome for our customers.
We support smart working. Once you've completed your training and your leader confirms you'll be able to move to a hybrid working pattern, spending 50% of your time in the office and 50% working from home. Our standard full-time week is 35 hours, with part-time options available (minimum 21 hours over 3 days). These permanent positions involve working within our opening hours of 9:00am to 5:00pm, primarily Saturday and Sunday, with a weekday lieu day.
- Ability to work at pace, handling multiple tasks and prioritising effectively
- A supportive team player who's eager to learn
- A passion for delivering outstanding customer service and taking pride in high-quality work
- Someone who embraces change and enjoys sharing ideas to improve our customers' experience
- Strong IT skills with experience using digital systems
What you'll get for this role
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits.
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our community and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Please note this job role is not sponsorable.
Aviva is for everyone. We're inclusive and we flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Ananta Rai on ananta.rai@aviva.com.
Motor Claims Handler in Glasgow employer: Aviva plc
Aviva is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a competitive salary range of £26,700 - £29,650, generous benefits including a robust pension scheme, flexible working options, and opportunities for career growth, Aviva ensures that its employees feel valued and empowered. Located in Glasgow, the company fosters a collaborative environment where team members can thrive while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aviva. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your ability to handle multiple tasks and provide outstanding customer service, just like they’re looking for.
✨Tip Number 3
Show off your tech skills! Since the role involves using digital systems, be ready to discuss your experience with technology. Maybe even mention specific tools you've used in the past that could relate to the job.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you’re engaged and keen to learn more about how you can contribute to Aviva.
We think you need these skills to ace Motor Claims Handler in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Motor Claims Handler role. Highlight any customer service experience and your ability to handle multiple tasks at pace, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about delivering outstanding customer service. Share specific examples of how you've gone above and beyond in previous roles to support customers.
Showcase Your IT Skills:Since strong IT skills are essential for this role, mention any relevant digital systems you've used in the past. If you have experience with claims handling software, make sure to include that too!
Apply Through Our Website:We’d love to see your application come through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Aviva plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Motor Claims Handler. Familiarise yourself with the claims process, customer service principles, and how to handle multiple tasks efficiently. This will show your potential employer that you're serious about the position.
✨Showcase Your Customer Service Skills
Since this role is all about supporting customers through their claims journey, be prepared to share examples of how you've delivered outstanding customer service in the past. Think of specific situations where you went above and beyond to help someone out.
✨Demonstrate Your IT Proficiency
As you'll be using various digital systems, it's crucial to highlight your IT skills during the interview. Be ready to discuss any relevant software or tools you've used before, and if possible, mention how you've adapted to new technologies quickly.
✨Embrace Change and Share Ideas
Aviva values innovation and adaptability, so come prepared with ideas on how to improve customer experience in the claims process. Discuss any changes you've implemented in previous roles and how they positively impacted your team or customers.
