At a Glance
- Tasks: Investigate potential fraud in property claims and support genuine customer claims.
- Company: Join Aviva, a leading insurance company with a commitment to your growth.
- Benefits: Salary up to £30,000, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Enjoy flexible benefits, wellness support, and opportunities for community volunteering.
- Why this job: Make a real difference by protecting customers and tackling fraud head-on.
- Qualifications: Experience in insurance or fraud investigation is a plus; strong communication skills are essential.
The predicted salary is between 26328 - 32178 £ per year.
Location: Glasgow / Perth / Norwich
This is a great job for someone who loves to investigate, engage with customers and third parties to assist with evidence gathering.
A bit about the job:
The role will be supporting property claims. As the Counter Fraud Claims Investigator, you will review potentially fraudulent claims that have been referred from a variety of sources, by appropriately investigating potential fraudulent claims and support our genuine customers' claims being settled as quickly as possible. You will deal with customer demand so must have effective telephony skills and be able to show initiative, making quick decisions when necessary. Along with managing your own time whilst working as a team to maintain a caseload of active investigations.
Skills and experience we’re looking for:
- Desirable but not essential to understand fraud investigations and possible outcomes of investigations.
- Experience working in insurance claims or fraud investigation.
- The ability to effectively manage personal workload.
- Excellent communication skills – written and oral.
- Knowledge of UK legislation including The Fraud Act 2006 (desirable).
What you’ll get for this role:
- Salary up to £30,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity: 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please send an email to beatrix.rozsa@aviva.com.
Counter Fraud Investigator in Glasgow employer: Aviva plc
Aviva is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive starting salary of around £60,000 along with a generous benefits package including a robust pension scheme, private medical benefits, and flexible working options. The collaborative work culture fosters technical excellence and continuous improvement, allowing you to make a meaningful impact while being part of a supportive team dedicated to delivering fair outcomes for customers in challenging situations.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Fraud Investigator in Glasgow
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aviva plc). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aviva plc. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Counter Fraud Investigator in Glasgow
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aviva plc.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aviva plc. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aviva plc
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aviva plc to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aviva plc, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aviva plc's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
