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- Tasks: Support customers through their home insurance claims with empathy and guidance.
- Company: Join Aviva, a leading insurance provider with a focus on customer care.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible working options.
- Other info: Dynamic hybrid work environment with great career development opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and IT proficiency required.
The predicted salary is between 26700 - 26700 £ per year.
Aviva plc is seeking a Customer Service Advisor in Glasgow, offering a salary of £26,700. The role involves acting as the first point of contact for customers during their home insurance claims, providing empathetic guidance and managing expectations.
Candidates should possess:
- Strong customer service skills
- IT proficiency
- The ability to thrive in a fast-paced environment
Aviva invests in its employees with benefits like employer-contributed pensions, an annual bonus, and various flexible working options.
Empathetic Home Claims Advisor (Hybrid) employer: Aviva plc
Contact Detail:
Aviva plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Home Claims Advisor (Hybrid)
✨Tip Number 1
Research Aviva and their values before your interview. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Plus, it shows you’re genuinely interested in the role!
✨Tip Number 2
Practice your empathetic communication skills. Role-play common scenarios you might face as a Home Claims Advisor. This will help you feel more confident when discussing how you’d handle customer interactions during the interview.
✨Tip Number 3
Don’t underestimate the power of your IT skills! Be ready to discuss how you’ve used technology in previous roles to enhance customer service. It’s a big part of the job, so show them you can thrive in a tech-savvy environment.
✨Tip Number 4
Apply through our website for a smoother process! We want to make sure your application stands out, and applying directly helps us keep track of your progress. Plus, it’s a great way to show your enthusiasm for joining the team!
We think you need these skills to ace Empathetic Home Claims Advisor (Hybrid)
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with customers and manage their expectations during tough times.
Tailor Your CV: Don’t just send a generic CV! We love it when candidates tailor their applications to the role. Mention your customer service experience and any relevant skills that match what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially in a fast-paced environment like ours. Make sure your key skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aviva plc
✨Show Your Empathy
As an Empathetic Home Claims Advisor, it's crucial to demonstrate your ability to connect with customers. Prepare examples from your past experiences where you provided support and understanding in challenging situations. This will show that you can handle sensitive claims with care.
✨Know the Company and Role
Research Aviva and understand their values, especially around customer service. Familiarise yourself with the home insurance claims process so you can speak confidently about how you would manage customer expectations and provide guidance.
✨Highlight Your IT Skills
Since the role requires IT proficiency, be ready to discuss your experience with relevant software or systems. If you've used any customer service platforms or claim management tools, mention them and explain how they helped you improve efficiency.
✨Prepare for Fast-Paced Scenarios
Aviva operates in a fast-paced environment, so think of examples where you've thrived under pressure. Be prepared to discuss how you prioritise tasks and maintain quality service when things get busy, showcasing your ability to adapt quickly.