Claims and Underwriting Risk Manager in Eastleigh

This is a great job for someone who enjoys solving complex problems and making decisions that balance customer outcomes, business performance, and risk. Loves working with technical detail while influencing people across a wide range of teams. Has strong claims and underwriting expertise and wants to shape how those decisions are made across a growing Health business. Is excited by the opportunity to support innovation, automation and AI while maintaining fair and consistent customer outcomes.

A bit about the job: This role exists to own, develop and govern Aviva Health's claims and underwriting philosophies, which define how policy terms are interpreted and applied in practice. You'll join a team that helps support more than 1.1 million customers and ensures fair, consistent and commercially sustainable decision-making across the health business. Working closely with Operations, Clinical, Procurement, Commercial, Pricing, Finance and Customer teams, you'll provide technical oversight and governance for claims and underwriting decisions. You'll be accountable for maintaining philosophy documentation, leading governance activity and supporting complex case escalations. Your work will help improve customer outcomes, manage risk and support the safe adoption of automation and AI-enabled decision making.

Skills and experience we're looking for:

• Strong technical knowledge of insurance claims, underwriting, and risk management.
• Experience interpreting policy terms and applying consistent decision-making within a regulated environment.
• Strong stakeholder management skills with the ability to influence and collaborate across multiple business areas.
• Ability to use data, insight and performance information to support improvements and manage risk.
• Knowledge of Health products and customer outcomes, supported by relevant insurance qualifications or equivalent experience.

What you’ll get for this role:

• Starting salary between £65,000-£80,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity – 12% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.