Digital Product Ownership Specialist

Do you have a genuine passion for delivering digital capability and want to make a real difference to our customers? This role would suit someone who is energised by using data and insight to identify and articulate both new features and optimisation opportunities to increase and enhance the online capability within our authenticated customer digital environment.

A bit about the job: You’ll be part of the Aviva digital product team, playing a key role in owning, shaping, and delivering on an ambitious backlog of product enhancements. You’ll monitor, maintain, and enhance digital experiences which deliver sales and self-service value to millions of customers. You will have the opportunity to interact with a range of digital disciplines and delivery teams and will be accountable for the digital product change going live to customers. You’ll bring a strong data-driven mindset and be able to evidence business and customer benefits generated.

Your key responsibilities will include:

• Identifying new features and customer journey optimisation opportunities.
• Driving work items for development into product backlogs.
• Supporting prioritisation decisions.

You will collaborate closely with engineering teams, designers, business stakeholders, and potentially external third parties, using analytic tools to understand and optimise user journeys for better customer outcomes.

Skills & Experience:

• Experience in managing web or mobile digital journeys and delivering related product roadmaps or web-based applications.
• Effective use of data and MVT (Multivariate Testing) to identify and enhance customer experience and business value, and measure and report on outcomes.
• Exceptional communication and presentation skills to frame complex problems and contexts to stakeholders and implementation team.
• Ability to drive customer and commercial goals while balancing risk.
• Collaborative approach to work with digital disciplines in designing and delivering high-performing and accessible digital products.

What you’ll get for this role:

• Salary between £40,000 - £60,000 National / £55,000 - £75,000 London (depending on location, skills, experience, and qualifications).
• Bonus opportunity – 10% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Kirthi a call on 02045922145 or send an email to kirthi.kanikireddy@aviva.com.