Overview
Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love coordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we’re looking for a Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role – it\'s a chance to make a real difference to people\'s lives when they need it most. As a Desk based Loss Adjuster, you’ll be at the heart of our response to building‑related damage caused by escape of water, fire, flood, or impact, etc., acting as claim owner for customers and suppliers. You’ll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This role requires technical acumen and empathy, balancing cost‑effective solutions with exceptional customer care. You’ll be part of a close‑knit team, working virtually but collaboratively, supported by field‑based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high‑quality outcomes. Why This Role Matters It isn’t just about processing claims – it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision‑making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer‑focused solutions every time.
Responsibilities
- Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships
- In‑depth expertise in the residential (home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing flood, escape of water (EOW) and fire damage alongside health and safety and industry‑specific regulations.
- Strong understanding of building pathology and reinstatement techniques, including knowledge of building standards, materials, and mitigation practices (BDMA qualification desirable but not essential)
- Ability to interpret and, where appropriate, challenge scopes and schedules of works using photos, video, and remote tools
- Ability to project‑manage claims ensuring a proactive approach to file management, including confident stakeholder management of customers, contractors, DR&R, and other suppliers
Qualifications / What You’ll Bring
- A passion for helping people and solving problems
- A proactive, solution‑focused mindset
- The confidence to make decisions and stand by them
- A collaborative approach and willingness to share knowledge within a team
- A desire to grow your technical expertise and contribute to a high‑performing team
- Starting salary £34,000 – £45,000 (dependent on skills, experience, and location)
- Bonus opportunity – 8% of annual salary (actual amount depends on your performance and Aviva)
- Generous pension scheme – Aviva will contribute up to 14%, depending on your contribution
- 29 days holiday plus bank holidays; you can also buy or sell up to 5 days
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save‑As‑You‑Earn scheme
- Brilliantly supportive policies, including parental and carers leave
- Flexible benefits tailored to you, including sustainability options such as cycle‑to‑work
- Make a difference – be part of our Aviva Communities and use your 3 paid volunteering days to help others
- Commitment to your wellbeing with extensive support and tools
About Aviva
Aviva Is For Everyone We’re inclusive and welcome everyone; we encourage applications from people of all backgrounds and experiences. If you’re excited but not sure you tick every box, we still encourage you to apply. Aviva offers flexible working, including part‑time and job share options, and supports a mix of remote and in‑office work to suit you, our customers, and the business.
Desk based Loss Adjuster in Fareham employer: Aviva plc
At Aviva, we pride ourselves on being an exceptional employer that values empathy, collaboration, and personal growth. As a Desk based Loss Adjuster, you'll enjoy a supportive work culture that prioritises your wellbeing, offers flexible working arrangements, and provides extensive opportunities for professional development. With competitive salaries, generous benefits, and a commitment to making a positive impact in people's lives, Aviva is the ideal place for those seeking meaningful and rewarding employment.
We think you need these skills to ace Desk based Loss Adjuster in Fareham
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your empathetic side! Share examples of how you've helped customers in tough situations. This role is all about making a difference, so we want to know how you connect with people.
Highlight Your Technical Skills:Make sure to showcase your knowledge in the residential property insurance sector. If you've got experience with loss adjusting or managing claims, shout about it! We love candidates who can bring that expertise to our team.
Be Proactive:We’re looking for someone who takes initiative. In your written application, mention times when you’ve gone above and beyond to manage claims or coordinate with stakeholders. Show us that you’re solution-focused!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
