At a Glance
- Tasks: Provide excellent customer support and guidance over the phone.
- Company: Join Aviva, a company committed to doing right by customers and colleagues.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Inclusive workplace with comprehensive wellbeing support and career growth opportunities.
- Why this job: Make a real difference in customers' lives while enjoying flexible working options.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 25400 - 32571 £ per year.
Inbound Customer Service Expert – Starting salary between £25,400 to £32,571 (depending on hours, skills and experience) plus additional benefits. Our standard full-time contracts are for 35 hours per week (with options for part-time working). We also offer an enhanced 40-hour contract with a salary of up to £32,571, providing flexibility based on your preference.
Location: This role requires 3 days per week in our Norwich offices and 2 days remote work. Initially, training will be in-office for approximately 12 weeks. Flexible shift pattern between 08:00 – 18:00, Monday to Friday. Weekend overtime may be required.
Are you passionate about delivering excellent service and helping customers when they need it most? We are looking for dedicated individuals to support our customers through their retirement needs in Norwich, who truly care and are committed to giving their best every day.
About the job:
- You will provide telephone support to customers, offering impartial guidance and discussing available options.
- You will be motivated, proactive, and eager to make a real difference. Our products can be complex, so you’ll need to articulate these clearly. Don’t worry, you’ll receive comprehensive training and support.
Skills and experience required:
- Excellent communication skills, a friendly phone manner, rapport-building, empathy, and strong listening and questioning skills.
- Problem-solving skills, creativity, and the ability to challenge the status quo to help shape our contact centres.
- A positive, can-do attitude, ability to handle challenging conversations, and overcome objections.
- Ability to multitask using complex systems while supporting customers over the phone.
- Risk awareness and problem-solving skills to support our customers effectively.
What you’ll get:
- Starting salary between £25,400 – £28,500 (dependent on hours, location, skills, and experience). The 40-hour contract offers an increased salary up to £32,571.
- Bonus opportunity – 6% of annual salary, based on performance.
- Generous pension scheme – Aviva contributes up to 14%.
- 25 days holiday plus bank holidays, with options to buy or sell up to 5 days.
- Discounts on Aviva products and other retailers.
- Annual free shares worth up to £1,200 through our Matching Share Plan and participation in our Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Flexible benefits, including cycle-to-work schemes.
- Paid volunteering days to give back to the community.
- Comprehensive wellbeing support and tools.
Inclusive workplace: We welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing. Most employees work around 50% of their time in our offices, balancing flexibility and collaboration.
We interview every disabled applicant who meets the minimum criteria. Please notify us via email after applying if you have a disclosed disability. For alternative application methods, contact Gyula Martinak at gyula.martinak@aviva.com.
Customer Advisor in Norwich employer: Aviva plc
Aviva Investors is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. With a strong commitment to employee growth, competitive salaries, and generous benefits including a robust pension scheme and flexible working options, we empower our team to thrive both professionally and personally. Join us to be part of a diverse team dedicated to driving positive change in the investment landscape while enjoying a supportive culture that values inclusivity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva plc:Your cover letter is your chance to shine! Tell us why you want to work at Aviva plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva plc!
How to prepare for a job interview at Aviva plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
