Customer Advisor

Inbound Customer Service Expert – Starting salary between £25,400 to £32,571 (depending on hours, skills and experience) plus additional benefits

Our standard full-time contracts are for 35 hours per week (with options for part-time working). We also offer an enhanced 40-hour contract with a salary of up to £32,571, providing flexibility based on your preference.

Location: This role requires 3 days per week in our Norwich offices and 2 days remote work. Initially, training will be in-office for approximately 12 weeks.

Flexible shift pattern between 08:00 – 18:00, Monday to Friday. Weekend overtime may be required.

Are you passionate about delivering excellent service and helping customers when they need it most? We are looking for dedicated individuals to support our customers through their retirement needs in Norwich, who truly care and are committed to giving their best every day. People like you!

Insurance isn’t just about saying no. At Aviva, we’re proud to be different.

We value people who do right by our customers and colleagues. We want proactive individuals who speak up, take responsibility, and make sound decisions.

About the job:

You will provide telephone support to customers, offering impartial guidance and discussing available options.

You will be motivated, proactive, and eager to make a real difference. Our products can be complex, so you’ll need to articulate these clearly. Don’t worry, you’ll receive comprehensive training and support.

Skills and experience required:

Excellent communication skills, a friendly phone manner, rapport-building, empathy, and strong listening and questioning skills.

Problem-solving skills, creativity, and the ability to challenge the status quo to help shape our contact centres.

A positive, can-do attitude, ability to handle challenging conversations, and overcome objections.

Ability to multitask using complex systems while supporting customers over the phone.

Risk awareness and problem-solving skills to support our customers effectively.

What you’ll get:

Our purpose – \”with you today, for a better tomorrow\” – reflects our commitment to our colleagues. We invest in your growth and well-being.

Starting salary between £25,400 – £28,500 (dependent on hours, location, skills, and experience). The 40-hour contract offers an increased salary up to £32,571.

Bonus opportunity – 6% of annual salary, based on performance.

Generous pension scheme – Aviva contributes up to 14%.

25 days holiday plus bank holidays, with options to buy or sell up to 5 days.

Discounts on Aviva products and other retailers.

Annual free shares worth up to £1,200 through our Matching Share Plan and participation in our Save As You Earn scheme.

Supportive policies including parental and carer’s leave.

Flexible benefits, including cycle-to-work schemes.

Paid volunteering days to give back to the community.

Comprehensive wellbeing support and tools.

Learn more about your potential total reward with our salary calculator.

Inclusive workplace:

We welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing.

Most employees work around 50% of their time in our offices, balancing flexibility and collaboration.

To learn more about working at Aviva, please visit our website.

We interview every disabled applicant who meets the minimum criteria. Please notify us via email after applying if you have a disclosed disability.

For alternative application methods, contact Gyula Martinak at gyula.martinak@aviva.com.

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