Clinical Operations Advisor

Are you a registered clinical professional looking for a change in your job? If so, this may be the role for you! Our Health and Protection team has a fantastic opportunity for a Clinical Operations Advisor to join our supportive team of qualified healthcare professionals. You will play an integral role by providing knowledge, skills, and expertise to help the business meet the needs of our Private Medical Insurance customers.

It's a fantastic opportunity for someone who wants to use their phenomenal knowledge of acute conditions and collaborate with others in a professional environment. This is a great job for someone with acute experience gained from working within areas such as A&E, intensive care, or mental health who is looking for their next career step and wants to really make a difference working with the UK's leading Insurance, Retirement, and Wealth Business!

A bit about the job: This role is key to our business as you will act as a key contact for clinical demands from customer-facing staff, working with claims consultants to ensure information is worded and presented in a way which best supports our customers and advisors. You will protect customers and staff by ensuring that clinical decisions relating to cover and treatment provision are in line with standard medical practice and UK health philosophy. Maintaining guidelines and a level of technical awareness, product knowledge, and building relationships with other business areas are equally important within this role as you will have an influence on internal functions to improve the end-to-end customer journey.

Skills and experience we’re looking for:

• Hold a clinical qualification (e.g., nursing, physiotherapy, medicine) and currently registered with a professional regulatory body
• Working at (or the equivalent of) NHS Band 6, acute
• A great understanding of the UK health system, both NHS and private (desirable)
• Strong experience and knowledge of working with acute conditions and comfortable applying clinical knowledge outside of the direct treatment of patients
• Excellent teamwork skills and confident communication skills and not afraid to ask questions or challenge set processes if necessary

What you’ll get for this role:

• Salary: Circa £38,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity: 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme: Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have disclosed a disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Sahra Abdulla a call on 07775 042 835 or send an email to sahra.abdulla@aviva.com.