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- Tasks: Support the Major Loss team with administrative tasks and customer service throughout the claims process.
- Company: Join Aviva, a leading insurance company committed to inclusivity and employee development.
- Benefits: Enjoy competitive salary, generous pension, 25 days holiday, and discounts on Aviva products.
- Why this job: Be part of a supportive culture that values your wellbeing and offers flexible working options.
- Qualifications: Good knowledge of Home Claims and strong planning, problem-solving, and relationship management skills required.
- Other info: We welcome applications from all backgrounds and offer flexible working arrangements.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Claims Co-ordinator Major Loss role at Aviva
5 days ago Be among the first 25 applicants
Join to apply for the Claims Co-ordinator Major Loss role at Aviva
Are you someone with a curiosity about organising and problem-solving?
We are seeking a dedicated individual to join our dynamic Major Loss team.
If you excel in planning and relationship management while providing excellent customer service, this could be the perfect role for you!
A bit about the job:
You will provide vital administrative support to our Major Loss Field teams, playing a key role in the proactive and efficient support of Home Major Loss Claims. This position focuses on supporting the team throughout the claim lifecycle, ensuring key milestones are met, delivering excellent customer outcomes, help shortening claim lifecycles, and help with optimizing indemnity spend.
Your responsibilities will encompass a range of administrative duties, including coordinating instructions and on-site meetings with customers, third parties, and suppliers. You will handle phone calls from adjusters, customers, and suppliers, update claim files, arrange payments within the team\’s authority, assist with emails, and provide general IT support using Microsoft Word and Excel.
Skills and experience we’re looking for:
- Good knowledge of Home Claims in general.
- Skilled in planning, prioritizing, managing time, and organizing personal workload and priorities.
- Proficient in identifying and solving problems with experience in handling complaints.
- Capable of meeting customer needs effectively.
- Strong relationship management skills and comfortable communicating with stakeholders at various levels, both internal and external
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary – competitive (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 25 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to ÂŁ1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting
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Industries
Insurance
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Claims Co-ordinator Major Loss employer: Aviva plc
Contact Detail:
Aviva plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Co-ordinator Major Loss
✨Tip Number 1
Familiarise yourself with the Home Claims process. Understanding the lifecycle of a claim will help you speak confidently about how you can support the Major Loss team effectively.
✨Tip Number 2
Brush up on your relationship management skills. Be prepared to discuss how you've successfully managed stakeholder communications in previous roles, as this is crucial for the position.
✨Tip Number 3
Showcase your problem-solving abilities. Think of specific examples where you've identified issues and implemented solutions, especially in a customer service context.
✨Tip Number 4
Get comfortable with Microsoft Word and Excel. Since these tools are essential for the role, being able to demonstrate your proficiency will set you apart from other candidates.
We think you need these skills to ace Claims Co-ordinator Major Loss
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Claims Co-ordinator Major Loss position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your skills in planning, problem-solving, and customer service. Use specific examples to illustrate your capabilities.
Showcase Communication Skills: Since the role involves relationship management and communication with various stakeholders, make sure to showcase your strong communication skills. Mention any relevant experiences where you successfully managed relationships or resolved conflicts.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aviva plc
✨Showcase Your Organisational Skills
As a Claims Co-ordinator, you'll need to demonstrate your ability to organise and prioritise tasks effectively. Prepare examples from your past experiences where you successfully managed multiple responsibilities or projects simultaneously.
✨Highlight Problem-Solving Abilities
The role requires strong problem-solving skills, especially in handling complaints. Be ready to discuss specific situations where you identified issues and implemented solutions, showcasing your analytical thinking.
✨Emphasise Relationship Management
Since the job involves communicating with various stakeholders, it's crucial to highlight your relationship management skills. Share instances where you built rapport with clients or colleagues, and how that positively impacted outcomes.
✨Familiarise Yourself with Home Claims
Having a good knowledge of Home Claims is essential for this position. Brush up on relevant terminology and processes before the interview, and be prepared to discuss how your background aligns with the requirements of the role.
